You didn't put in a homemade cd with a sticker on the top of it , did you???
There is a firmware update for no audio output, and a few other things, but
I don't see what you are describing as listed.... sure wouldn't hurt to see
the dealer though and have it done.. Bobo
We only have a couple CDs that were made and had labels on them but I'm
not sure if they are even in the CD player. From the post, I assume that
is something that can cause issues? The CDs were used previously in a
single CD player in our old 99 Suburban.
We dropped the car off at the dealer so hopefully they'll get to work on
it tomorrow. I'll report back what the outcome is.
Thanks for all the suggestions here and via personal email.
sorry I forgot to explain... The CD changers have some trouble with the
homemade cd's with stickers on them... they tend to peel up slightly and get
the cd stuck in the mechanism..I have had to dissasemble 2 or 3 already and
remove the cd's one by one.... Bobo
Is this something specific to this particular unit/changer? I've used
them in the past both in my Honda Accord's CD player and in the 99
Suburban without any issue.
Not that I'm gonna do it, but how do you get the radio out - remove the
entire dash? Is the unit ruined or does it just need some help getting
the CD out? How involved a process is it?
From your last response, it seems to be something that isn't too
infrequent (labels on home made CDs). Maybe they ought to have some
warning on the CD player you have to remove. They have enough other
warnings inside that need to be removed - what's one more? And the way
things are going with services such as Napster, iTunes, etc, it's going
to become a more popular method of acquiring music.
Do you happen to know if it is because of a homemade CD, will they likely
charge or will it be covered under the new car warranty? The car is new -
If it is due to a homemade cd and you bought it there, have some service
done there, or are a new customer, as long as they have someone like me at
the dealer (someone who can work on small electronics without a manual) then
they probably won't charge you... for a DIY it's not too bad.. as long as
you have some small tools... the radio practically falls out of the dash...
just tilt the wheel down all the way, put the e-brake on and shift into
low... pull the bezel that wraps around the wheel and covers the radio
toward you... all snaps.. no screws... once thats out of the way, a few
screws , or detent tab hold in the radio.... as far as removing the cd's,
you have to pull the cover off the radio and look inside... Can't remember
exactly what's there, but on one I was able to see the cd and the sticker
rolled up.. I merely pushed the label down and unstuck it from the
mechanism.. plugged the radio back in and finished ejecting the cd... on
another one it stuck 2 together so it was a little more work to pull the top
one away and eject that one, then peel the rest of the label off and away so
the next one would eject....Bobo
P.S. by the way, this is way beyond what GM lets us do to radios
ourselves... If it's an internal fault we are supposed to send it out for
repairs, or order an exchange....I work on small electronics and robotics as
a hobby , so this is almost kina fun sometimes....
I just wanted to close this out in case anyone else is searching posts
and finds it.
Dropped the truck off last night and they worked on it today. I didn't
get to talk to the individual that worked on it but they called my wife
to tell her we could pick it up. There was no charge. :-) They had all 6
CDs out of which 2 had labels on sitting on the console when she got in.
The labels were fine and didn't look like they had been caught on
anything, scratched or pulled. Even though it might not have been the
reason, I told my wife not to put any CDs with homemade labels in the
Thanks to EVERYONE for responding (here and thru private email) and
especially to Bobo for providing a lot of good info! It's all very much
We run 4 Suburbans (1996 - 2001) and they all have had problems with the 6
As to the stuck CD, take a flashlight and look inside the slot. The CD gets
usually stuck about 1 - 2 inches from the exit with the slightly tilted CD's
leading edge scraping the upper part of the slot. Slip a thin blade or
even a business card above the edge of the disc and press slightly downward
while pressing the eject button. This usually does the trick.
By the way, all CD's can get stuck, not only the self-labeled ones. However,
Deutsche Gramophone CD's- which may be a little thicker - are in our
experience particularly likely to hang on exit.
Just for the record: None of the 6 CD Changers used on our Ford Excursions
has this problem.
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