Here is a letter I sent today to my dealer and to Chevrolet. Does anybody think they care?
Letter to:
Vice President of Service Criswell Chevrolet
503 Quince Orchard Rd. Gaithersburg, MD 20878Vice President of Service General Motors- Chevrolet Division
300 Renaissance Center PO 300 Detroit, MI 48265-3000Gentlemen:
A customer's attitude about quality is something that once lost is rarely re-established.
300 miles after a 12,000 mile service on my 2003 Silverado I found the oil refill cap missing. What damage was done I, nor you have any idea? The mechanic that replaced the cap on Saturday told me the engine runs with 2 lbs. of positive crankcase pressure. I have no idea if he told me the truth. I suspect it is the other way around. Please advise.Criswell quickly replace the cap, but they DID NOT CHANGE THE OIL. With only 300 miles on the oil I can understand a thrifty attitude, you are not leaving me with a satisfied attitude. I paid someone else to change the oil in the event something got into my engine.
What hurts most is that I do not have confidence that the engine will now see its service life.
Criswell uses a 27-point vehicle inspection. Item 13 refers to Engine and Transmission oil leaks. Considering what happened do you for a minute I think any of the 26 other items were performed.
Sincerely