This spring, I took the car in for a normal maintenance visit but
also asked that a specific TSB be done as well (involves rattle
fixes in the dash and console). I even brought in a copy of the TSB
so they'd know what I wanted fixed -- and that it was an existing,
known issue with instructions of what to do. When I picked the RL
up, the TSB had NOT been accomplished because, "the tech couldn't
hear any rattles". The problem with this is that I still could and
they didn't even try to contact me to discuss it or gain more
information, whatever. If they'd called, I could have told then
that the majority of the rattles had recently disappeared with the
warmer weather but they would return with the cooler weather in the
fall -- just like they'd existed for the 5 months since I'd had the
car (bought in November). I'd held off a for the first service
visit in the hopes it'd cure itself. It didn't until it got warmer.
Anyway, they just didn't fix it OR contact me. When I pressured the
tech writer, he made the stupid mistake of blaming the tech.
Although I understand that it's partially the tech's fault, it
ultimately is the service department's fault -- and they BOTH worked
there and screwed up my instructions.
They finally admitted they had absolutely no reason not to fix it as
I had requested and they promised to fix it next time I'm in, blah,
blah, blah. We'll see.
Interesting! One would think that the level of service for the
top-of-the-line Acura would be better. Although my experience with Acura is
15 years old with an Integra, I found better service from my local Honda
dealer when I traded off on an Accord.
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