RDX

Short version: This spring, I took the car in for a normal maintenance visit but also asked that a specific TSB be done as well (involves rattle fixes in the dash and console). I even brought in a copy of the TSB so they'd know what I wanted fixed -- and that it was an existing, known issue with instructions of what to do. When I picked the RL up, the TSB had NOT been accomplished because, "the tech couldn't hear any rattles". The problem with this is that I still could and they didn't even try to contact me to discuss it or gain more information, whatever. If they'd called, I could have told then that the majority of the rattles had recently disappeared with the warmer weather but they would return with the cooler weather in the fall -- just like they'd existed for the 5 months since I'd had the car (bought in November). I'd held off a for the first service visit in the hopes it'd cure itself. It didn't until it got warmer.

Anyway, they just didn't fix it OR contact me. When I pressured the tech writer, he made the stupid mistake of blaming the tech. Although I understand that it's partially the tech's fault, it ultimately is the service department's fault -- and they BOTH worked there and screwed up my instructions.

They finally admitted they had absolutely no reason not to fix it as I had requested and they promised to fix it next time I'm in, blah, blah, blah. We'll see.

Interesting! One would think that the level of service for the top-of-the-line Acura would be better. Although my experience with Acura is

15 years old with an Integra, I found better service from my local Honda dealer when I traded off on an Accord.