Lousy Experience at Dealer

Just had my A6 in for a diagnosis of some problems and a spark plug change at dealer in CT. The prices quoted for parts and also labor were outrageous
as compared to other dealers. In addition, I paid around $160 to replace 6 spark plugs and when I examined the engine later at home, found the spark plugs were never changed.
After confronting the Service manager with the car and unchanged plugs he gave me a refund! I'll be keeping far away from that dealership!
Hopefully you are all aware that service writers are usually on commission.
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J, So do tell - the name of the Dealership was........... Cheers! Steve Sears 1987 Audi 5kTQ 1980 Audi 5k 1962 and '64 Auto Union DKW Junior deLuxes (SPAM Blocker NOTE: Remove SHOES to reply)

outrageous
6
commission.
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I bet we never hear from him again. But if I were a betting man, I might suspect a dealer between North Haven and Meriden.
--
| > Just had my A6 in for a diagnosis of some problems and a spark plug change | > at dealer in CT. The prices quoted for parts and also labor were | outrageous | > as compared to other dealers. In addition, I paid around $160 to replace | 6 | > spark plugs and when I examined the engine later at home, found the spark | > plugs were never changed. | > | > After confronting the Service manager with the car and unchanged plugs he | > gave me a refund! I'll be keeping far away from that dealership! | > | > Hopefully you are all aware that service writers are usually on | commission. | > | |
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Consider yourself lucky you are not in the UK. I took the local Audi service manager out in my one-year old A4 when a fault could not be diagnosed and after demonstrating the fault he started shouting at me. His attitiude was so bad I wanted to stop the car, get out and walk away. BTW I'm 6 foot and ~17 stone so walking away was to avoid kicking the little weasel up and down the ******* road.
Note that I had not even said anything other than 'there is the fault', so it's not like I was being abusive. In the UK it's much more a case of 'when you've bought it then it is your problem', even when something is new; dealers will claim black is white to avoid fixing anything.
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replace
spark
he
His
'when
Strange. My dealer in the UK can't be more helpful even writing to me to check if I have any problems needing attention before the warranty runs out.
Which dealer are you using ?
Richard
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For legal reasons, plus in case I have to use them again for any warranty issues, I would really rather not say.
I'm pleased to read about your (and other posters) favourable experiences with other Audi dealers though; I might try my next nearest dealer for servicing, even though it's much more out of the way and much longer to get to, and for sourcing a replacement if I stick with Audi.
However, my wife, how loves Fords, is now giving me the hard stares / raised eyebrows routine whenever I mention Audi; on saying the word 'Audi' I calculate her stare could now melt through 100 feet (vertical) of permafrost per hour, in a 10' radius.
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I bought my Audi A4TDi Quattro from Highland Audi in Inverness two years ago.
They are the nicest car dealer I have ever dealt with, straight, honest, helpful and I drove away feeling really pleased. I recommend then to anyone buying an Audi.
In contrast my previous car was a BMW bought from John Clark in Aberdeen. Worse car dealer I have ever been to, fancy showroom but just interested in your money and how much they can screw out of you. A most unpleasant experience going there.
Oldun
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wrote:

Don't let her see the ads for the new Ford 500 then. I saw one where they are comparing it to a $64K Euro AWD sedan. A6? Gimme a break.
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On Sun, 24 Oct 2004 02:10:30 +0000 (UTC), "BOB"

I would have kept driving far far away and then gone a bit further, far away from a phone, pray for rain and then dumped the bastard out in the ditch.
Auto dealerships are part of the Axles of Evil.
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The funny thing is that I thought of exactly that at the time.

"Axles of Evil" ... :-)
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wow that sounds like a serious fraud lawsuit waiting to happen!!!

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On Sat, 23 Oct 2004 22:49:24 GMT, "dave AKA vwdoc1"

How about siitting out front of the dealer, collecting names for a class action suit.
You could have kept the bill and then have the dealer charged. That would get you on his shit list, not like you would care and make a few others happy.
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