Now comes my question: I asked specifically that the old parts be saved
> for my inspection. This they did not do. I've paid the bill to get the
> car, now I'm not sure how to pursue this.
>
> So, any legal eagles know what my rights are on this? I know the law
> says they have to return old parts if requested on the work order. Both
> my consent for repair and request for parts were done by telephone.
Some states require that the old parts be *offered* (Ohio is/was one). Some states don't have a requirement at all (here - WI) and all states have different statutes. If CA has a requirement that it be "requested on the work order", you need to:
- Find out if it is a further requirement that *you* sign it (doubtful for precisely your situation) or if it merely need be noted by the service writer.
- Find out if it *was* noted (You *do* have *your* copy, don't you?).
Proceed from there.
-- C.R. Krieger (Not a *CA* lawyer, but I play one here.)