Hi,
I recently took my car to a BMW main dealer for a brake fluid change and a new window regulator and I had asked them to have a quick look at the front brakes while it was in as I was getting a shimmy.
They called and said it needed new front discs and pads and I asked for a quote. The quote was about £325 fitted. After I'd coughed, I said that I could get it done cheaper elsewhere and she explained that they would have to charge me around £75 labour as the mechanic had already took the brakes apart. I didn't authorise the work as I've done the brakes myself in the past and they've been OK, so decided that I'd do them myself again.
When I'd obtained the parts and started to do the work, I couldn't get the wheel nuts off!! It immediately struck me that the dealer must have put the wheels on too tight, and I went on to theorise that they maybe did this on purpose because I didn't authorise the work, however they still charged me!
I decided to use my torque wrench in reverse to approximate what torque they had been put on at by starting at 100Nm and working my way up 10Nm at a time. I needed in excess of 130Nm in the opposite direction to remove the nuts. To put this into perspective, BMW documentation says they should be tightened to 100Nm. So they were far too tight by about 30% and I would never have loosened them without the extra length of the my torque wrench. So if I had a puncture I wouldn't have been able to install the spare at the road side!!
As I previously paid the dealer the £75 or so to refit the brakes and tighten all this up do you think I should complain ?
I've not named the dealer but I will do if anyone is interested.
MC