Gents
Most car manufacture in the US have some form of Arbitration according to Better Business Bureau. BMW does not subscribe to BBB arbitration process in most states. so if you disagree with a non warranty claim your only recourse is to hire an attorney and an expert witness. usually the cost to do this far exceeds the repair cost so you are basically at the mercies of BMW. something to think about next time your in the dealership about to spend
40k+ on that new car from BMW.So it seems to me a quality company would have some form of Arbitration?
Glen
Arbitration is an informal process. A hearing is held at which the consumer and manufacturer's representative present their views of a dispute to a neutral third party, the arbitrator, who will decide how the dispute will be resolved. What are the legal ramifications of the arbitrator's decision? In BBB AUTO LINE, once the arbitrator renders a decision, the consumer has the option to accept or reject the decision. If the consumer accepts the decision, the manufacturer is legally bound to abide by the decision. By accepting the decision, the consumer gives up the right to sue the manufacturer in court on any claim that was resolved at the arbitration hearing, unless the manufacturer fails to perform according to the arbitrator's decision, or unless otherwise provided by state or federal law. If the consumer rejects the decision, the manufacturer is not obligated to perform any part of the decision. In that case, the consumer may pursue other legal remedies under state or federal law, and the Better Business Bureau's involvement in the case ends.