Most car manufacture in the US have some form of Arbitration according to
Better Business Bureau. BMW does not subscribe to BBB arbitration process in
most states. so if you disagree with a non warranty claim your only recourse
is to hire an attorney and an expert witness. usually the cost to do this
far exceeds the repair cost so you are basically at the mercies of BMW.
something to think about next time your in the dealership about to spend
40k+ on that new car from BMW.
So it seems to me a quality company would have some form of Arbitration?
Arbitration is an informal process. A hearing is held at which the consumer
and manufacturer's representative present their views of a dispute to a
neutral third party, the arbitrator, who will decide how the dispute will be
What are the legal ramifications of the arbitrator's decision?
In BBB AUTO LINE, once the arbitrator renders a decision, the consumer has
the option to accept or reject the decision.
If the consumer accepts the decision, the manufacturer is legally bound to
abide by the decision. By accepting the decision, the consumer gives up the
right to sue the manufacturer in court on any claim that was resolved at the
arbitration hearing, unless the manufacturer fails to perform according to
the arbitrator's decision, or unless otherwise provided by state or federal
If the consumer rejects the decision, the manufacturer is not obligated to
perform any part of the decision. In that case, the consumer may pursue
other legal remedies under state or federal law, and the Better Business
Bureau's involvement in the case ends.