My dealer sold me tire insurance. I had a flat tire and tried to put
through a clain to the company - safe guard which handles the claims.
First they told me I had to fax them the original agreement. I thought
this was strange as I wondered why they would not have a copy - and
they I thought maybe this is just a way of denying people claims b/c
I'm sure a few people lose their agreements. Anyways I found the
agreement faxed everything in. Anyways they denied the claim. The
agreement says they are to pay for repair or replacement cost of tire
if tire can not be repaired. The tire had a nail in it, after I got
the nail I immediately slowed in controlled manner to side of road.
The dealer said they could not repair tire as tire had side damage from
run on flat. The run on flat was less than 10 seconds and could not be
avoided. So this is why I was denied. Now I'm upset but there is not
much I can do about it except to post here and say to you guys/girls I
was a fool to buy this in the beginning - don't you be too ! Also
maybe just one person might not buy safeguard b/c of my post and this
might give me some revenge. I'm not sure why bmw would be selling such
products. Above all what is is the worst about the whole thing is when
they told me you must fax in the original agreement .. at that moment I
should have wasted no more time and just gave up trying to get any
money back. Well enough of my rant.
I completely agree the agreement says:
"Repair or replacement of flat tire if repair is not possible, or wheel
if damaged to the extent it fails to seal with the tire".
Repair is not possible. They are telling me that repair is not
possible b/c damage was caused by driving on flat tire. I drove for
less than 10 seconds to get to side or road. I immediatley slowed and
got to side of road after tire pressure light went on. They are saying
tire is not repairable b/c of me driving on it ! This is crazy ..
dealar has signed a document saying repair not possible.
I will be taking it to the managers and if still denied I will be
sending them letter in mail telling them that if they do not pay I will
be faxing managers of bmw dealers explaining my problem and will post
to every bmw newsgroup explaining my story. I will tell them how this
insurance company is ruining bmw's reputation. I think they will pay -
this is just a standard response for the insurance company. They deny
hoping you won't spend the time. I just find it hard to believe that
bmw would have any business relationship with such a company ( well
maybe it was just the guy doing the claims not the company ). But I
have my doubts bmw knows how its customers are being treated. I also
plan to call the guy who sold me he car. btw I have 8 close friends
that bought cars from that dealer and I think I have some pull.
I felt that I was put under pressure to buy this insurance when I bought my
'approved' BMW. The salesperson who sold me the car 'introduced' me to
someone he called the finance manager who not only tried to sell me this
tire insurance, but also additional insurance to fund the gap between the
cost of the car and what my insurance company would pay out in the event of
theft or total write off. This 'gap' insurance would run for a period of
three years. I thought it was a bit of a rip off as my insurance company
would have refunded me the full cost of the car had it been stolen or
written off in my first year of ownership (less excess, a hundred pounds).
I did however extend the manufacturers warranty but won't be renewing it
next month as I've just had my renewal through and BMW want 720UKP just for
one year on my 323. Considering I have only been averaging less than 8K
miles per annum, I won't be renewing the policy this year.
Returning to your post I thought the tyre insurance and the gap insurance
were simply ways of increasing the profit from the sale.
A friend of mine called round today who has just bought a new 27K Merc (no
taste) and she is paying 77UKP a month for three years to fund the gap
between the cost of the car and what her insurance company would pay out in
the event of theft or total write off.
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