Look at it like this you come in hey I bought this thing somewhere else and now i want to complain about it. If I didnt sale it and make money why should I take the a$$ chewing. What do you do for a living if its sales think of it from his point of view. The best way I have heard it told is like this. You are on your way home its late and you need milk. You pull in to the first little place that has milk. You get a brand that everyone in town has and you take it home. The next morning you get up fix a glass and its spoiled. Now where do you take it? The Supermarket next to your home or where you bought it.
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18 years ago