. Where do they come from? (words in parenthesis added by Scribb Abel)
(after one too many "All Knowing" customers........) On Thu, Sep 18, 2003, 9:27pm The_Gear snipped-for-privacy@webtv.net (Steve=A0Cook) unloaded on the room with this..........
Picture this after lunch in a busy shop, dealership, almost 90 outside, got an intake off of a malibu, a woman comes in with a vibration and a wind noise and a water leak.
Warrentys about up and demands we fix it .
My luck I get the ro test drive the car 2002 Camero no vibration the wind noise was her rightside window was cracked a little rolled up the window WOW stopped the problem tested the cooling system it past ok went and got the lady
........ (diagnosis) told her her window was down which made the wind noise
(cussimer response) she was irrate said I was calling her an idiot .......
..... (top tech diagnosis technique) asked her to show me where the water was leaking
(diagnosis) it turned out to be Ac drain .......
...... (top tech diagnosis technique) and asked her at what speed does the car vibrate
(cussimer response) and she told me at 85mph!!!!!!!!!!! .......
(top tech response to ignorant cussimers) There should be a test before people are allowed to even own a car needless to say there went 45mins and the lady left and still wasnt happy.
(top tech trying to maintain composure) Where do these people come from??????
lol sorry had to get that off my chest.
oh by the way...... yes we have idiot service writers which is the reason I even recieved it.
(top tech feeling a little better now) what a day lol =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D Steve, have a beer.......
and tommorow.....mess with the service manager. On your first warranty ticket for the day, find a critical problem in an area that is way out of line with the customers complaint. (fix the complaint first)
Another "vibration" would be good.......a nice cup of coffee on the test drive....maybe stop at the store for a donought......... Get back to the shop and tell him you fixed the vibration on the test drive......take a bite of the donought while your talking to him. When he asks what the prob was.....(while he's eyeballing your doughnut and his lips is uh water'n).........tell him the hub cap was loose and walk away.
Scrib Abell ~~customer service expert~~
utilized for it's intended purpose, the following is a vengfull tool.............
the easiest way to get a job done..................is to get the shop braggart to "show" you how to do it..................and look astonished when he's through...............