Hey All,
I just purchased a 2003 Dodge Caravan ES AWD about a month ago. Whenever it rains I notice that water is coming in from the passenger assist handle mounted on the front "A pillar." The dealership kept my van for just over a week and they told me it was fixed (replaced the drainage tubes on the sunroof and performed the water leak TSB for
2003 vans). About 2 weeks later I noticed that the problem persisted. So, off I went to the dealership. They have had my van for a week-and-a-half now and tell me they have been in contact with Chrysler engineering (again). They say that this has only been seen twice in all of North America and want to send a guy from the states (I live in Canada) to document and fix it. They say this could take a month!!!! Apparently the problem exsists because I have a sunroof and rear A/C (this is the first year chrysler offers a sunroof in the vans). The only reason I noticed this problem is because I have an ES which has the passenger assist handle. Lower level trims DO NOT have this handle and if you have a sunroof with rear A/C you could be in for a shock in a few years when your roof rusts from the inside out!!!I feel completely helpless! I called the customer service 1-800 number and was told they would document that I was unhappy but NO ONE would be following up!!! I asked if they could give me a new van and they could study mine all they wanted but they said "that was not chrysler policy." I purchased a nearly $50,000 van which I have only had 50% of the time and they could care less. What the heck am I supposed to do? Any suggestions?!?
Kibosh