Hi all,
2000 Dodge Intrepid, 2.7L, 52K miles. Engine blown.This vehicle was purchased used about 7 months ago. Had been running great, then one morning it suddenly sounded like a diesel engine. A pronounced knocking sound from the engine compartment. The oil level was checked and was found to be good.
We took it to an independent servicer, who said it was probably the timing chain. He said it was a bear to work on, and recommended taking the car to a dealer. The dealer wanted $87 to do a diagnostic. When they called, they said it was the timing chain and tensioner, but wanted an additional $300 to do a "tear down" before they would have a complete estimate. They later called back and said the engine had metal shavings and would require a complete engine replacement at about $6500.
Meanwhile, we began to do a little research on the internet and found hundreds of examples where others had the same problem. (For example see
Sure enough, when we called the Customer Service to seek some kind of concession, we were absolutely denied any kind of help, citing customer neglect. When we said the vehicle was purchased just seven months ago from another Dodge dealer, and was properly maintained, he said we should go after them.
I'm curious, has anyone had any success in getting Chrysler to provide assistance? I understand Toyota had a similar problem with one of their engines, but now provide reimbursement for repairs relating to sludge problems