Hi people, I just wanted to share my expensive air conditioning job I paid for and had done at a (Five Star) Chrysler Dealership. This started in June
2003, I had no air working in my 1994 Plymouth Voyager, this van looks like brand new inside and out with just 48,000 miles on it, it's my baby. Well I thought the mechanics fixed it, I paid over $1,300.00 for the parts and labor. When I went to pick my van up I almost dropped dead when I looked at the inside and outside of my vechicle, there was grease all over the seats and carpet and on the head liner too. The exterior of it had chips nicked out, and black over spray was all over the passanger side of the van. I complained and the manager had me leave it over night so they could clean it up. There was more said and done but it would take way to long to tell all of it so I'll tell ya what happened next. In 2004 I turned on the air and guess what? no air again. This time I took it to another dealer to have it looked at and fixed without paying. It was still under warranty TG. I get a call from the other deal and they tell me we can't fix your van because it has a aftermarket part on it from this first dealer I took it to and I'd have to take it back there. Oh man! So I took it back again and the owner denied it was an aftermarket part (of course) that didn't surprise me. So I left it and when it was fixed I went to pick it up and guess what? While me and the owner had the hood up and it was running with the air on I heard a loud hissing sound and the refrigerant was leaking out right there in front of us. So now I had to leave it once again. And mind you, the owner has never once offered me a loaner car knowing I had a ways to drive back and forth to take my van there. So it gets pretty annoying now, I picked it up and the air worked fine until June 2005. I took it in last year again and had to pay 69.95 to have it looked at and on the next day the dealer called me and stated what was wrong with it and the cost ($900.00) for the same parts I paid in 2003 to be replaced. When I got to the dealer I took the estimate right inside to the owner, sat down in his office with him and was in tears at this point, he refunded my $69.95 and said he would find a way to write-off the costs to fix my van so I left it there again. Now you won't believe it I have NO air again in 2006. I called Chrysler Corporate Headquarters and complained and I was told to take it back to this same dealer and they would have STAR Techs get involved to resolve this matter now. Does anyone know what STAR is and who do they work for? Are they a mediation group or what? I feel I should be paid now for 4 years of hell I've been put through with this dealship. And I forgot to mention that the people who work there are not very compationate and are very rude to women. If you have any tips to pass on please do so?- posted
17 years ago