I got a phone call yesterday from a customer that gets an oil change here once ina while and he asked me "do you have to remove the cam bolts to change the timing belt in my 3.5 liter engine"and I said "no"he tells me that is vehicle is a a shop near his home wich is about 50 miles from here and the mechanic working on his car tiold him they may break one of the cam bolts in the process of changing the timing belt. so he asked me to call the mechanic and tell him not to remove the bolts ,well being the curious person I am I called. ring ring:napa aouto care me;can I speak to barry (name change) barry;how can I help you? me;hey barry I have a friend who's vehicle you are working on he tells me you are changing his water pump and timing belt and that you may braek a bolt? barry; yes one of the cam bolts is stuck me; why are you removing the cam bolts? barry;look here pal if you think you can take the front cover off this thing without removing those bolts you bring your ass down here and do it,you can even use my tools and my lift to do it. me;well I called a chrysler dealer and they told me you are going to florida via new mexico you don't need to remove the bolts to get the cover off. barry;(very angry) look MFer you bring your ass down here and I will show you you are an idiot. thats when I started saying yes sir I apologize and I didn't mean to upset you I am just looking out for a friend and I hung up on him, I called my customer and told him to have his vehicle towed to me and I will take care of your vehicle, he says "yeah but you guys are more expensive I can't afford to do that" and I say "how much are they charging you" $870.00 he says,I almost fell of my stool,Itold him we can do it for half that,he is here today with parts in a box.
- posted
19 years ago