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Re: Intrepid Window & Chrysler Service Contract Experience

Did you bring all of the repairs in for one service? I believe you only pay a deductible per incident and not per repair so if they charged you 2 deductibles that would be incorrect.

I would also call Chyrsler about the fact that some of the items were cited under warranty and not properly fixed.

I would also ask to see where the Chyrsler manual says to turn the track upside down. The repairs are to be performed per Chrysler instructions. I bet they say to replace a binding track if lubrication doesn't work.

When I was younger I used to fight over this stuff. I'm less likely to fight over these days especially if the dealer provides good service overall. However this dealer sounds like a wise guy and I have to wonder if the dealer is actually collecting on the service agreement and charging you too. I would call Chyrlser and find out.

My passenger window was not working well so I told the dealership about > it when I was having other work done. The window did not want to go > down and it creaked a lot until you moved it up some after you got it > down. > > Aha, I thought. I can get the window motor /regulator fixed under the > service contract while I was having other work done. I know that these > window motors / regulators have a poor history for 1999 LH vehicles > (thanks Art Begun), and I had actually hoped it would give up during the > original 36mo/36k warranty. It didn't. > > Well they ended up fiddling with a rubber track, not the motors. > Apparently the track was binding; the dealership flipped it around and > installed it upside down. Then they told me that this was not

covered

under my "Added Care" service contract, so they charged me labor. If > the motor or regulator had been found faulty by them, it would have been > completely covereed under the svc contract. My service contract > indicates that a track is covered under the contract, they claimed this > one is not. > > They also charged me the service contract deductible for the two other > items I had serviced, the passenger keylock microswitch (that turns off > the alarm, unlocks all the doors, and turns on the dome light when you > unlock the car with a key on the pass. side) and the windshield

wipers,

which do not work on delay in cold weather conditions. > > That wouldn't bother me about paying the deductible, other than the fact > that both of these items were items that I had asked to have fixed under > the original 36mo/36k warranty. For both items, they had claimed at > that time that they "couldn't duplicate" or didn't know what to do to > fix them. I have the original service write ups too. So now I

finally

got them fixed (I hope) but I had to pay for the privilege. That > doesn't sound right to me, but it's not a major screwing either. For > those that have had similar problems, what do you think? >
Reply to
Art Begun
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It depends upon the wording in the contract. We purchased the 7yr/100,000 miles extended service contract when we bought our '92 T&C. The wording specifically stated a "$25 deductible per covered item" per visit. I believe the extended service contract on the '93 LeBaron LX convertible we bought the following year had the same wording. When we traded them for our current '96 T&C LXi we opted not to purchase the ESC, but I believe I remember all of the literature stating a $50 deductible per occurence. I have no idea as to what the terms are now.

BTW, the '92 contract paid for itself as the tranny had to be rebuilt at 76,000 miles and the ABS had to be replaced at 56,000 miles. The contract on the '93 was an expensive insurance policy as nothing went wrong with it until after we traded it in. Had we purchased the contract on the '96 it would have been money down the drain as nothing major happened to the van until almost 118,000 miles.

Reply to
RPhillips47

My 94 Chrysler contract said per incident. I believe the 99 said the same but would have to double check to be absolutely sure. That is why I wrote "I believe".

7yr/100,000 miles

literature stating

rebuilt at 76,000

until after we

Reply to
Art Begun

........... and that is why I wrote "check the wording in the contract".

Reply to
RPhillips47

You could call the parts department at the dealer.

discusses

Window

Reply to
Art Begun

I agree... the correct repair method is that written in the repair manual guide written by Chrysler only. not by flipping the track another way. Sounds like you were mislead by the dealer. Chrysler service departments are all, or should be aware of the problem with the windows sticking in the rubber channel and causing excessive strain on the motors/regulators. This is a very common condition. I have not yet read a "chrysler" service contract that has a per item deductible. only "per repair visit" types. The only person/persons to contact is "Chrysler customer assistance" which is in your warranty books that came with the car, or contact your local dealer for the phone number. They or the area rep. are the ones that can waive a deductible due to a previous condition while in warranty. And.... if they properly documented your concern of the window on that visit, you should not have to pay a deductible if the window fails again (which it more then likely will) on your next visit, providing this is all that is on the work order, and not other covered items.

Reply to
Galen

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