Bodywork repairs following accident - paint match

That is bollocks, they should have sprayed it right first time not blame the insurance company for not paying, they already have the paint and lacquer they just need to paint it again properly as it won't cost anymore in materials just their time, but as they did it wrong anyway so what if they have to do it again properly.

The fact you signed the acceptance form (or your wife did) is another excuse for a cop-out because at the end of the day they have not done a competent job.

I can't help with the legal aspect but how can the spray shop not match the colour? even if it has been resprayed a completely different colour they have the technology now to match almost any conceivable colour using computers.

We are talking about ONE easy standard ARG colour and metallics are easier to match than straight colours but you have to paint across the adjacent panel to blend in the colour correctly, this is a know fact in all car repair shops and they all will need to do this at some time. Obviously your spray shop has sprayed upto the next panel and thought the colour would match without checking first and now can't be arsed, believe me it can be done but sometimes you have to put in more effort to end up with the correct colour match.

If a car spray shop can't match a simple colour then they should NOT be in business.

If the back-end was resprayed before and you have not noticed then it is probably because someone has taken the time to match the colour correctly, in either case your spray shop obviously have not bothered to match the colour to the rest of the body.

You don't need a respray to match a colour especially if it is an easy to do one shade no variant metallic as we have already deduced.

The spray shop is incompetent and merely suggesting that the back end has been resprayed is just a cop-out.

Basically all they need to do now is respray the area they cocked up but now need to blend to the next panel, which is what they should have done the first time.

An example would be to match a damaged boot, the insurance company will not authorise the cost of spraying adjacent panels because they are not damaged and the paint might match perfectly anyway and there then would be no need to paint the wing tops to match the colour, however this responsibility lies with the sprayed who should factor in having to spray the wings to end up with a colour matching the rest of the car. This is normal practice on any attempt to colour match correctly and we're only talking about a small car with a tiny boot lid and even smaller quarter wings.

Stephen.

Reply to
stephen.hull
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If he has acted quick enough the insurance company can hold back payment until the work is corrected, irrelevant of the fact the acceptance form had been signed, by stating your dissatisfaction to the insurance company can lead to the spray shop having to do it again properly.

Stephen.

Reply to
stephen.hull

It is not only the colour that can cause a newly sprayed part to look different to a part that was sprayed a decade ago.

If I paint a wall of my living room, it will be obvious that the wall has been newly painted even if I have use exactly the same paint that had been used 5 years ago on the other 3 walls.

I should think it is incredibly difficult to make a fresh paint job look as if it was done many years ago.

Reply to
Cynic

The difference is particularly with a conventional vehicle paint is that you can always polish the old finish up to look new, unless the finish has failed of course.

You cannot make old household paint look new, but you can sometimes make new paint look old but it will always be cleaner looking.

I admit there can be difficult colours even on old vehicles but they normally can always be matched.

I have matched an old 1926 Rolls Royce standard paint finish and intend this month to match a 1980's coach paint finish that has faded considerably, I don't want to paint the whole vehicle just for one small repair area but I will be able to match the colour, finish, texture and obtain a similar shine, it just takes a little time but can be done.

Stephen.

Reply to
stephen.hull

The other option is to see if Trading Standards have had other complaints against the repairer. If so, then they might be persuaded to contact your insurer with the details. If not then they might be prepared to discuss your options with you. At the very least they can log it as a complaint against the repairer, in case anybody else falls foul of them.

Trading Standards are a free service from most councils

Jim

Reply to
Indy Jess John

We were somewhere around Barstow, on the edge of the desert, when the drugs began to take hold. I remember "Jerry" saying something like:

To the OP - ignore Jerry Fuckwit, he's full of wind and piss.

Reply to
Grimly Curmudgeon

"Grimly Curmudgeon" wrote in message news: snipped-for-privacy@4ax.com... : We were somewhere around Barstow, on the edge of the desert, when the : drugs began to take hold. I remember "Jerry" : saying something like: : : >

: >"Grimly Curmudgeon" wrote in : >message news: snipped-for-privacy@4ax.com... : >

: >

: >: : >: You have it right - you are entitled to have it back to the : >standard it : >: was before the bump. : >

: >No, unless otherwise agreed with the insurance company

*before* : >the policy was taken out, all you have a right to is the vehicle : >returned to it's original condition. : >

: > You are entitled to reject the repair as : >: unsatisfactory, but this might not entail a full respray - and : >: shouldn't, if the paint shop is any good. : >

: >Rubbish, how would any paint shop match 40 year old faded : >paintwork for example, and painting the whole car would be : >classed as "Betterment", something that the owner would have to : >pay for. : : To the OP - ignore Jerry Fuckwit, he's full of wind and piss.

Tell us Curmudgeon, how many years have you worked in an vehicle bodyshop dealing with insurance claims/companies on a daily bases?

Sorry, Grimly, but it is you who is all "wind and piss", go and find out what "Betterment" is and how it works with insurance claims, in fact Grimly, FFS go and find out how vanilla flavoured insurance claims work - then come back and offer your grovelling apologises...

Reply to
Jerry

de quoted text -

No. Got the car. Went back yesterday and they admitted it looked like the back had been reprayed and that it stood out. They're excuse was insurance refused to pay for anything other than area damaged.

Reply to
bertiebigbollox

Its a mini. They sprayed to the rear seams and stopped completely there.

Reply to
bertiebigbollox

com...

Yeh, but all I want is my car with matching paint (like it was before some silly bint rammed it in the car park!)

Reply to
bertiebigbollox

So polishing / tcutting whatever might sort it out?

Reply to
bertiebigbollox

Thats a fair argument , the garage is not a charity if the insurance company say spray the back section only thats all the garage will do

Reply to
steve robinson

you also have the problem that the matched paint will fade too in a few years leaving your car looking two tone again

Reply to
steve robinson

I don't follow any of this. A *competent* car body repairer would *try* to match existing, and advise if this was an issue before work started. Even halfords offer a colour matching service, and therefore understand that colours fade.

On hindsight, the OP probably wishes he'd asked if the resprayed area would match existing. A question that shouldn't need asking IMO.

I'd agree that it appears this garage is not a charity. It also appears not competent. it was asked to do a job. It either couldn't or wouldn't. I'd take legal action or drop it, and put it down to a bad experience.

I'm surprised that so may here appear to think the garage acted properly.

Rob

Reply to
Rob

They may well have advised the insurance company of such an issue we dont know

Halfords colour matching service doesnt garentee a match , only a near match and thats all a garage could be expected to do given the price they are chargeing .

If you want an exact match you need to take the vehicle to a specialist restorer and be prepared to pay large sums .

The garage has matched the paint to the original vehicle paint code thats all the insurance companies will pay for , they wont pay for bespoke matching services .

Another problem is paints now are acrylic , its possible the op car was cellulose , its near impossible to get accurate matching in these circumstances

The only option is a complete respray which adds a value the op shouldnt expect the insurance company to pay for this

Reply to
steve robinson

Ummmm.... surely if it was a classic car, original paintwork in good condition, then a complete (indeed, *any*) respray would detract from the cars value, not add to it? The end result is *not original*....

Reply to
Ian

Valid point

Reply to
steve robinson

"steve robinson" wrote in message news: snipped-for-privacy@news.eternal-september.org... : Ian wrote: :

: >

: > Ummmm.... surely if it was a classic car, original paintwork in : > good condition, then a complete (indeed, any) respray would detract : > from the cars value, not add to it? The end result is *not : > original*.... : : : Valid point

More like an invalid point, just taking the car out on the road detracts from the cars value, want a museum piece, then place it into your garage and install a picture window in place of the 'up and over' door!...

Reply to
Jerry

If the damage was far enough from the edge to effect a local repair then the colour could be gradually blended across towards the edge given a suitable repair or blend-in distance, so you would not see and colour difference at all, but if the damage was really close to the edge then he might have to paint the side panel/s in order to get the colour right. He has two huge side panels on a mini to blend across, but he chose to just paint to the nearest edge and made no attempt to hide the colour, this is a common mistake in the car body shop trade.

The problem is still the sprayers incompetance, as any reputable garage would automatically paint the side panel/s to give the customer the correct colour match, it is not rocket science.

The fact the insurance company won't pay for these extra panels is irrelevant, the skilled sprayer would automatically paint these areas to obtain a perfect colour match.

Stephen.

Reply to
stephen.hull

That is correct only the garage should be competent enough to accommodate the spraying over adjacent panels to achieve a satisfactory match, which is exactly how it is done in the vehicle repair business.

Stephen.

Reply to
stephen.hull

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