A friend's (female) '04 Chrysler with about 7000 miles was driven into water after a flash flood one night. The water was up to her seat, IOW her butt was wet from it. Some young people pushed it out of the water by hand about 5 min later, and it was towed to the dealership after that. There it sat, with windows closed and doors locked and with that water in it, for weeks (naturally there were other flooded out cars as well). Her insurance company made an estimate over the phone (sight unseen) and sent her a check. (!?) The dealership did some stuff to it and she is not even remotely satisfied. It stinks, there are water stains on the seats, you KNOW water has been up in the power seat motors not to mention the dashboard, having sloshed up there as the vehicle was being towed across town... And now she will NEVER have the peace of mind she did before this happened--which is one of the major reasons one buys a brand new car in the first place.
So I think the insurance company should just buy the car from her. The service she's gotten so far is a joke--both from the dealership and the insurance company. The insurance just wants to give her a check for a couple thou without even looking at the car just hoping she'll go away dumb and happy.
Does she have a viable argument for having them buy or replace her car? And if so, how is the optimal way to get them to do this?? She is just sick about the whole thing--the car, AND how she's being treated. Any advice/input/experience appreciated, the sooner the better please :=)