So, a mechanic did some work on my Dodge rear diff.
After that, a speed sensor on the rear diff failed on the same day.
They are now telling me that it is a purely random coincidence that it
failed on the sale day as they did work there. Asking me $156 to fix
it (it is a $30 part and a 5 minute job).
They do not agree to just fix it for me for free. So, I would like to
know if there is anything I can do to make their life a little more
difficult, such as bringing some complaint somewhere that they would
have to answer to etc.
I could sue in small claims court, and probably will win, but that
means taking time off work.
You could probably make their lives a living hell, but why? For $156? And it
probably really was a conincidence,speed sensor on my truck has gone out a
couple of times in 8 years and nobody touched them. Small claims court isn't
free,filing fees, time off from work, but you have to decide what is
worthwhile to you.
If they won't make good on it see the service manager or owner. If no joy,
well you learned something about the dealer for short money
Anyway you are dumping it for a chevy anyway so trade it and move on.
I did talk to the manager already. As for what I learned about them,
that's not that valuable, I have yet to find an honest mechanic anyway.
I will just fix it up with another speed sensor, but I would like to
write somewhere about them.
You know, I hate to be the devil's advocate, but with an attitude like
that I bet there's nothing they can do to make you happy short of
making service free. Having been on both sides of the counter, it's
real freaking simple and reasonable: you have to accept the fact that
electrical components often do fail without warning and at odd times,
and they have to accept that if there is any sign of damage to the
wiring or the sensor resulting from the work done, then you need to get
a far better deal than list price + book hours....if not on the house.
If you're talking about a dealer's service shop, and they've failed
exonerate themselves, then perhaps you need to lodge a complaint with
your local BBB. In my opinion, that shows you're far more serious than
a small claims suit where you've got a 50/50 shot with the judge.
Well, if they did the work and fixed the problem, I would be happy.
As it stands, they did the work (replaced all bearings and, according
to them, made proper adjustments) and the noise did not go away. Well,
okay, sometimes it happens that they fix one thing and it does not
Now when they do this work, and also break the speed sensor (come on,
what are the chances of it failing randomly on the same day), and say
it is not their fault, it goes a little too far.
What proof do you have that they made the sensor fail? No proof? You won't
win in court. You pay. As far as the noise not going away, did they say that
what they would do would solve that problem, or did they do what you told
them to do?
Behold Beware Believe
Posted via a free Usenet account from http://www.teranews.com
My complaint is not about noise that did not go away, it is about the
failed speed sensor.
As for proof, I will check the sensor to see if it bears any signs of
damage. Winning in civil court requires preponderance of evidence.
Even if the sensor shows visible damage that doesn't mean the damage caused
it to fail, nor does it mean the service person caused the damage. There is
no way after the fact you will be able to prove any damage you may possibly
find was caused by the service person. This is NOT CSI and this isn't a
murder case. But if it will make you feel better to take them to court, by
all means go for it, that is your right. I'll look forward to your postings
about that adventure.
I want to see what happened to the speed sensor, by removing it. If
there is any visible damage, I will take photographs of it.
If it is visibly damaged, then it is one story. Mechanics would see it
when they removed the carrier gears, which means that they would let
me know if they saw it. They did not tell me that. So, then, they
damaged it due to reinstallation.
If that so, I will take pictures of it.
If the speed sensor does not work, but shows no signs of damage, then,
I think, it is likely still due to what they did, but harder to prove.
On Thu, 5 Oct 2006 20:47:23 +0000 (UTC), Ignoramus4299
I do NOT want to play lawyer here, but logic would indicate that a picture taken
after the truck was back in your 'possession" would seem useless as
I'm not saying that you would do this, but the damage could have been done to it
after it got home for the purpose of furthering the "cause"..
When I was a kid, I was riding with a friend that bumped a car at a stop sign...
just a little bumper damage... the guy put in a claim for several hundred
dollars (lots of money for rep[airs in the 60's) and showed pictures of his
trunk and fender all bashed in...
The guy ended up on trial for insurance fraud.. lol
On Thu, 5 Oct 2006 13:48:02 +0000 (UTC), Ignoramus4299
I'd try for compromise first... like maybe you buying the part and the labor
Don't know what state you're in, but in Calif., writing to the State consumer
affairs, Automotive Division is very effective... make sure that you document
charges, payments made, etc...
A few years ago, they kicked Pep Boys ass for me....
Well, sure, mine failed also, two years ago, but how likely is it that
it failed due to their repair, on the day of their repair, vs. failing
due to random bad luck, on the day of repair?
I think that they hit it when they were reinstalling gears. If I
recall correctly from my previous replacement, it sticks into the
inside of the gear case.
What worries me more is whether pieces from it could damage the gears.
I will remove and inspect the speed sensor ASAP to see if pieces from
it are missing.
Anyway, I did file a complaint with the better business bureau, that
It's a $30 part and a 5 minute job. Go to Autozone and buy
the part. Crawl under there and do the repair.
If you can't do that, pay the money and move on. Often
times we don't pay people for what they do, we pay them for what
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