I respond to those in the NG that have legitimate conerns to their e-mails. This prevents half of you shade-tree yahoos from arguing proven repairs and causing a potential accident. To those that feel I am a Troll: why are you reading this post. Either 1; you feel I will give you some free info (how cheap of you); 2, you are one of the idiotic customers I have described that has not opened their warranty manual; 3, or you just can't wait to flame a dealership employee, which makes you a Troll in it self.
Brent