My 2004 arctic white sprinter van is showing rust on roof seams and on the lower front door panels just behind the wheels. Does anyone else have this problem? What can be done about this? Earlier spot touch-ups have held up well, but now the extent of the rust is major. Mechanically this vehicle has been rock solid. It's a shame that so much rust would appear after only 2 years of service.
Perhaps you should read it again. It clearly states HOLES from rust or other corrosion, not just rust or corrosion. IOW, if it does not rust thru, no repair. In fact, it clearly states that cosmetic or surface corrosion IS NOT covered.
He still has a valid argument...No three year old vehicle should ever suffer from major surface rust. I live in the snow belt of the U.S. where salt applied to the roads which causes excessive corrision on vehicles. I have a
1997 Ford Contour with 109,000 miles that doesn't have a spec of rust.
The rust he is experiencing is due to a defective prep at the factory. Perhaps the metal surface was dirty before applying the primer coat, perhaps the primer was too thin or maybe it wasn't applied at all. If his dealer claims the vehicle isn't covered under warranty, he should contact the regional office to complain. If he gets no satisfaction there, he should keep going up the ladder until he reaches Detroit. The owner should also contact his states Attorney General for assistence. They handle issues like this daily.
When you see excessive rust like this in a "new" vehicle, it is not from external issues. Something is happening beneath the paint.
This is a cut and paste from the text YOU provided, pinhead. Maybe you should learn how to comprehend what you read, even these simple sentences. Perhaps you could try and get them on paint failure, but not just because of surface rust.
Can you prove that beyond all reasonabel doubt that it was the paint that failed. Perhaps he washed it with paint thinner or acid and damaged the paint or compounded the paint right off of it. I am not saying that this happened, but you have no way of saying that he didn't. If he can prove paint failure, then they should fix it but .....
take it to your dealer, ask about the corrosion warranty, have the service manager and the regional rep take a look at it. worst they can say is no its not covered. with a little prodding you may be able to get them to come to a compromise if they are not willing to cover the body under warr.
MotorsForum website is not affiliated with any of the manufacturers or service providers discussed here.
All logos and trade names are the property of their respective owners.