TSB 03-15-5 My exporer is now out of warranty and the plastic panel cracked this weekend when the temperature got below 32. I have contacted the customer care center as well as my delarship and they both tell me there is nothing they can do for me. I don't understand if this type of damage has happened to other explorers why have they not recalled the part? Any help with understanding this would be appreciated.
when the temperature got below 32.
tell me there is nothing they can do for me. I don't understand if this type of damage has happened to other explorers why have they not recalled the part?
I don't think it's just the cold that would do that; heat is much harder on such parts. Being left out with the sun onthe panel is deadly. (Oue Expy is backed into the driveway for just that reason.)
As for a recall, that's an appearence item; not much incentive for a recall, from the maker's viewpoint.
You say your Explorer is out of warranty; how far out is it?
If yours is an '02, I just had mine replaced last month, 17,000 miles/15 months old. Service mgr had seen several last winter, and mine was the first this winter....and he expects more as the weather gets colder. The repair is a 2 day deal involveing R & R panel off the glass and painting. The crack in ours ran right under the "blue oval" and in cold weather you could slip a quarter into it. wth
weekend when the temperature got below 32.
both tell me there is nothing they can do for me. I don't understand if this type of damage has happened to other explorers why have they not recalled the part?
MotorsForum website is not affiliated with any of the manufacturers or service providers discussed here. All logos and trade names are the property of their respective owners.