I think I'm being royally screwed by the dealership that I purchased my car
from in January. I bought a new Mustang Mach 1 and it had problems/issues
1 ) Passenger side rear wheel made a intermittent "rubbing" noise (as if the
pad was hitting the disc on part of the revolution)
2 ) The paint (which I hadn't notice until I first washed it) had stranged
"caked-on" chips in the seams between the rear/forward bumper where it meets
the rest of the case - as if the car had been repainted.
3 ) On my first trip with the car from Houston to Dallas the ABS dummy light
would come on intermittently (related to the rear wheel issue?
4 ) Passenger side door has is dropped by about 1/8 to 1/2 an inch.
5 ) Missing mud guard from the inside of the front bumper...
6 ) A/C is not working (clutch would cut off just as soon as it started)
7 ) and, various other issues that may not be related to my question...
Even though these problems were noticed all within the first week due to a
very, very busy work schedule I havn't had time until this week to take the
car back to have it looked at (okay...I had some free time but I was having
too much fun driving it despite the problems to put it in immediately -
besides nothing appeared to be urgent). The next day, the service
department calls me and asks if I had replaced the passenger-side rear tire
since it did not come from the same lot as the other three tires which, of
course, I hadn't replaced. Two days after that I call them to get an update
and am told that:
1 ) The right rear axle is bent (not covered by the warranty since it's
"damaged" and will cost over $500 to fix)
2 ) The strut is leaking severely
3) They've ordered a new rear bumper for the car - they said they had
ordered a Mach 1 rear bumper but when they got it in it was the wrong one
and they discovered that the Mach 1 took the GT rear bumper instead (I
thought this was weird since they make a Mach 1 bumper and it doesn't fit a
3 ) and, various other fixes/etc. (AC compressor has a leak, no history in
chip about the ABS light)
Obviously, what stuck out most to me was the bent axle. Seems strange to me
that this car has only 4200 miles (with about 3500 of them shuttling between
Houston and Dallas along I45 which is very smooth) and is babied on the road
would have a bent axle - and is bent on the right which apparently had the
tire replaced at some point.
So, now I'm in a disagreement with this dealership - they are claiming that
I most likely bent the axle in some sort of accident, replaced the tire that
was damaged, and am trying to pass the car back to try to get it fixed for
free. My claim is that something happened to the car on the lot prior to my
purchasing it and someone (or the dealership in general) covered it
up/didn't keep the records. Regardless, I'm apparently just out of luck
since they can't see in there records of any work or damge on the car and
since their records don't show anything - then it couldn't of been them.
I'm hoping that someone can clear up some of my questions and maybe offer me
1) I know pot holes, curbs, off-roading could cause a bent-axle. But,
wouldn't any incident that results in a bent-axle be a pretty memorable
experience? It's not possible that I could of hit an innocuous looking
pot-hole that caused it? From the research I've done just tonight almost
every case of a bent axle was from an accident...could I be wrong?
2) The dealership keeps saying that the tire came from a different lot than
the other three tires. This tells me that there is a number or other
identification on the tire itself that shows what lot it came from. Is this
true? If so, then couldn't the dealership just check that number and find
out where it came from and, more importantly, who put the tire on (such as
another dealership, the factory, etc...). I don't know enough about tires
and the "lot" information to make a guess on this subject. Can someone
enlighten me, please?
3) Besides the dealership, who else could of have done work on the car and
how could I retrieve this information? If the car is damaged in-route to
the dealership does the transport company repair the vehicle and just
transport the car at a later date or is the car just scrapped when that
occurs? Do dealerships swap cars in/out periodically (the dealership in
question is Champion Ford HWY 6 in Houston, TX which is a part of Auto
Nation) with other dealerships? If they are swapped, then would work/damage
on the car at one dealership show up on the records at the other dealership?
Again, I don't know how all that works - I'm curious about how I can trace
the car's history (I've already done a Carfax report and it showed
4) My biggest concern is that it's starting to look like I bought a car that
was damaged and wasn't informed as I am assuming I should have been. How do
I go about getting this car inspected for damage that was covered up (or is
it possible)? Do I just hunt down some ASE certified mechanic, tell him/her
the story, and see what they dig up? Or, is it better to take it to a
body-repair shop since I would think they know about covering up wrecks and
have them inspect it?
5) Any other information that anyone can provide me would be extremely
helpful. Similiar experiences, dealership/factory/transport processes and
how they keep records on service/damage/tires, how do dealerships loan out
cars to their dealers, etc... *Anything*
would be be appreciated as I'm a
little out of league in dealing with all this....