Dear Hansel BMW - BAR Complaint

From the desk of:                     Alan B. Mac Farlane, M.A.
P.O. Box 9554 Santa Rosa, Ca 95405 (707) 541-7062 ______________________________________________________________                                                     Bureau Of Automotive Repair             August 28, 2009 10340 Systems Parkway Sacramento, CA 954827
Subject Business: Hansel BMW, Inc., Santa Rosa, CA
Amount in Dispute $77.50
Dear Sir or Madam:
Upon suspected business fraud occurring over the last two years at Tillman’s German Car Specialists I took my BMW 528i to BMW Santa Rosa and have the manufacture of the car to check it out. I was told that the rear brakes were at “15%” and in need of service, this was done in writing at Tillman’s invoice #22776, see attached with letter of 7 August 2009 to Mike Tillman with the then know facts of the matter.
The car was taken to Hansel BMW for that recommended brake repair to the rear, as the fronts were already done with brake fluid service performed at 11/25/08 at mileage 175718 some ten months and 10,000 miles ago, see attached Tillman’s invoice #20834.
Upon inspection, the Hansel BMW Service Manager, Albert SALCEDO, did inform me that the rear brakes were only at 5mm thickness with replacement recommended at 2mm, making the rear brakes at about 50% remaining making the asked for rear brake repair unnecessary and not recommended. This was the proof of what appears to be business fraud on the part of Tillman’s German Car Specialists.
Albert SALCEDO, BMW Service Manager on two occasions over two days with phone calls did ask to perform the brake fluid service to which I said “NO” twice and did cancel the order as that service twice has it had already been done with the newer front brakes showing their thickness at 9mm (new brakes are said to be 11mm). I wanted my car returned to me that day.
During this time of continued sales harassment by Albert SALCEDO I asked that the Supervisor “RON” for the Service Managers take over the case and settle up with me, and this request will be ignored. When I picked up the car that day, SALCEDO gave me a loaner car, as my car was to stay overnight against my request. This is the mark of a BAD auto service represenative in my opinion.
The next day upon pickup for my vehicle, I was told the brake fluid service was done nevertheless. I told Albert SALCEDO this was in error again when we settled up with the charges, he said he knew this was so, that he was sorry, and over charged me anyway. Thereby departing the discussion, and having me pay the bill that is now in dispute regarding an unasked for and unnecessary automobile repair.
I then called Michael Famileti, Hansel BMW General Manager the next day to fix this problem nicely upon customer request to which he said “I will look into it” and this was also ignored forcing me to put this dispute in writing. I have done business with the Hansel Brothers before in the purchase of a Ford Truck 20 years ago, and I have to say they are really bad people on the top who manage this business. I can only guess that SALCEDO is doing what Hansel is telling him to do in stealing money from customers.
Attached are the Tillman’s and the Hansel BMW service reports concerning the subject car brakes regarding this dispute in the financial charging for an unasked for and unnecessary repair. Therefore I am making claim and demand for $77.50 in charges to be reversed and put in debit back onto the credit card. The rest of the billing is true and correct and not under dispute.
Thank you for your help in the matter.
Sincerely yours.
Alan B. Mac Farlane
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And you are posting this here because????

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"Jim Warman" wrote:

Headers: -> User-Agent: Thunderbird 2.0.0.23 (Macintosh/20090812) Whaddaya expect? He's a MAC user!!!
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On Thu, 03 Sep 2009 10:37:50 -0700, Alan Mac Farlane

This is alt.autos.ford, idiot.
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