took my car in they did the 100k mile plug change, oil change (had another 1k left but wth), and fuel filter change. They inspected the ignition wires and reported A-OK shortly after I had it back it started a plug knock so I took it back to the dealer and they said I need the carbon removed, computer reprogrammed and my wires changed.
Took my car in no problems it left with issues and now they want to charge me 500 dollars to fix the issues it didn't have. I called Ford who logged it and sent it to the rep at the dealership. I then waited 6 hours and called and he said Ford never told him (pffft, yeah right). Now on Monday they are going to have a pow-wow about this but my point is you have on my paperwork you checked the ignition wires then the next day the spark plug wires need to be replaced (270 dollars might I add). All along they said they would check the wires and if bad would tell me and I said just replace them with the plugs if so.
Long story short this is the first Ford I ever owned and now I understand why Toyota has taken over their slot as manufacturer #2. Outcome I hope will be right or I will go up as far as I can at Ford and when that fails I will file the paperwork for a small claims lawsuit (which I have never done before) against them.
I will let others know good or bad and if bad I will spread the word on which dealership this is so others do not fall into their trap.