Ford Mondeo 2ltr Auto gearbox

Hi can anyone help ive got a mondeo 2 ltr auto which wont go in to gear when you select any gear but the engine seems to labour slightly in gear as it is trying to go in.
On checking the oil level it was empty filled it up checked it etc still the same, help, thanx
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did you check the oil with the engine running?
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think so its my brother in laws car ill find out thanks
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yeah oil was checked with engine running
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