Ford Safety Recall 04S17
This notice is sent to you in accordance with the requirements of the
National Traffic and Motor Vehicle
Ford Motor Company has decided that a defect which relates to motor vehicle
safety exists in certain 1999 through 2001 model year Taurus and Sable
We apologize for this situation and want to assure you that, with your
assistance, we will correct this
condition. Our commitment, together with Ford and Lincoln Mercury dealers,
is to provide you with the highest level of service and support possible.
What is the issue?
In some of the affected vehicles, the front coil springs could potentially
fracture when operated in high corrosion areas (where salt is used on the
roadways during winter months) for an extended period of time. There is a
potential for a fractured spring to move past the spring seat and contact a
front tire. If a spring should fracture and come in contact with a tire, the
tire may rupture resulting in a rapid air loss, which could increase the
risk of a crash without warning.
What will Ford and your dealer do?
Effective December 2004: Ford has issued Safety Recall 04S17 to install
protective spring shields on your vehicle, in addition to extending the
warranty on the front coil springs as described below. We expect that these
shields will be available in December 2004. When parts become available, you
will be notified to contact your dealer for an appointment to have Safety
Recall 04S17 performed on your vehicle. In this program, your dealer will
install protective shields around the front coil springs of your vehicle.
These shields will prevent the possibility of tire contact should the spring
fracture. Ford Motor Company will repair your vehicle free of charge (parts
Effective Immediately: In addition to Safety Recall 04S17, you are eligible
for Customer Satisfaction Program 04M04. This program extends the coverage
of the front coil springs, for fracture only, for a period up to 10 years of
service or 150,000 miles from the warranty start date of the vehicle,
whichever occurs first. If your vehicle has already accumulated more than
150,000 miles, this coverage will last until July 31,2005. Coverage is
automatically transferred to subsequent owners. This coverage exceeds the
original warranty coverage of your vehicle for this part. If either front
coil spring fractures, Ford Motor Company and your dealer will replace both
front springs at no charge to you under the terms of this program.
How long will it take?
When you are notified that parts are available for Safety Recall 04S17 and
you schedule an appointment with your dealer, the repair would require less
than one-half day. However, due to service scheduling requirements, your
dealer may need your vehicle for a longer period of time.
What are we asking you to do?
If you experience a fractured front spring on your vehicle:
Schedule an appointment with your dealer.
Your dealer will replace both front springs at no charge within the extended
In December 2004, we will notify you to contact your dealer to have Safety
Recall 04S17 (Installation of Front Coil Spring Protective
Shields) performed on your vehicle.
If your vehicle is operating normally:
You do not need to do anything until you are notified in December to have .
Safety Recall 04S17 performed on your vehicle.
After you receive the notification, call your dealer without delay and
request a service date for Recall 04S17.
When you call your dealer, please provide them with the Vehicle
Identification Number (VIN) of your vehicle. The VIN is printed near your
name at the beginning of this letter.
If you do not already have a servicing dealer, you can access
htpp://www.genuineflmservice.com for dealer addresses, maps, and driving
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
Have you changed your or sold the vehicle?
If you have, please fill out the enclosed prepaid postcard and mail it to us
so we address can update our records. If you have sold the vehicle, the
information you provide on the postcard will be used to notify the new owner
about this recall.
Have you previously paid to have the front coil springs replaced?
If you paid to have this service done before the date of this letter, you
may be eligible for a refund under program 04M04. To initiate a refund
request, please give your paid original receipt to your dealer. To avoid
delays, do not send receipts to Ford Motor Company.
Can we assist you further?
If you have difficulty getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
If you still have concerns, please contact the Ford Motor Company Customer
Relationship Center and one of our representatives will be happy to assist
Call 1-866-436- 7332. For the hearing impaired call 1-800-232-5952 (TDD)
Office Hours: (Eastern Time Zone)
Monday - Friday: 8AM - 8PM
Saturday: 9AM - 5:30PM
If you wish to contact us through the Internet, our address is:
If you are still having difficulty getting your vehicle repaired in a
reasonable time or without charge, you may write the
Administrator, National Highway Traffic Safety Administration, 400 Seventh
Street S. W., Washington, D. C. 20590 or call the toll free Auto Safety
Hotline at 1-888-327-4236 or 1-800-424-9393.
Thank you for your attention to this important matter.
Frank M. Ligon
Servicing Engineering Operations