As others have stated, a good tire dealer will fix a flat and even rotate
your tires. They really want you to come back when you need new tires.
Around here (Pac. NW and N. Calif) Les Schwab is the leader in service to
"ANYOne" who drives in with a flat or low tire. So much so that other tire
dealers have followed their lead.
I was in Orland Ca., pulling a equipment trailer. Pulled over to allow
traffic to pass. Hit a curb and bent the bead on the right wheel rim. Losing
air too fast to make it to the Les Schwab down the road, I pulled it off,
unhitched and went down the road and directly to the service bay. The usual,
energetic young fellow JUMPed right on it and straightened the rim,
reinstalled the tire and away I went in less the 5 min. and no charge.
They will mount replacement tires (winder to summer or summer to winter) for
you if you just walk in but don't expect them to balance for free.
Great people. And to be honest, I have only purchase one complete set of
tire and two snow tires from them. Prices were about the same as CostCo but
the service is always the best.
I don't know if "across the board" free flat repairs have made it into
Canada, yet. I do know of tire shops that offer "lifetime" rotations and
balancing along with flat repairs on tires that they have sold. We have two
tire shops that use this marketing strategy in our town.... This is a great
opportunity to sell "stuff"...
At the same time, tire shops rarely pay decent wages...... I don't think
you'll get great people for mediocre pay....
I disagree here. What you get when you pay peanuts are a lot of people
who don't have a long Resume in the field in which they are working, and
a high turnover rate. Usually this means young people just starting out, or
older people who are coming from shrinking fields. If your trying to run
a tire place where the work isn't particularly challenging, and is the same
thing day after day, the high turnover isn't a problem. If your trying to
run a hospital where the work is very challenging, and is quite different
day after day, the high turnover is unacceptable.
I would guess that in a week, any reasonably intelligent person could learn
everything they needed to know about mounting and dismounting tires
from a rim, running a balancing machine, and fixing flats.
As for lazy, slipshod, blowoff workers, I've seen plenty of those both
at the low wage scales, and the high wage scales. The only difference
is at the high wage scales those kind of workers are better at covering it
If the management at the tire store knows what they are doing, they won't
be keeping the bad employees.
I don't know how well the fellows a paid nor how long they stay with the
fast pace job. I notice, here in Pac. NW and in N. Calif., the Les Schwab
"team" are most all Caucasian, late teens-20somthing. I don't think a 30ish
or older could maintain the pace. I suspect a lot has to do with motivation,
"gun-hoe" team spirit. I never see any active supervision, I suspect it is
just a team leader situation.
What surprises me most, is the customer is great 'curb-side' or at the
parking spot outside the service bay. For minor service you seldom have to
go into the store. I recently took bad battery in and the loaded a new one
in the back of my truck without question but reminded me I would need to go
inside to get a new warrantee card. Whole process was less than 5 min.
I have never tipped and that is only because I have never seen anyone else
tip. I would be glad to do it if I didn't think it would be outside their
policy or start the end to very good service, for free.
I doubt the these young fellow stay there for very long. However, I think
that when they do leave, the leave with a good work ethic, team motivation
and a good reference for the next job.
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