I have a 2003 Lincoln LS with 24K miles that I've brought to the
dealership this week for transmission problems. The same problems
that I've brought it in for in the past to the same dealership. Now
I'm being told I need a new transmission. However, the car is 4 days
outside of the warranty period. Ford is offering to pay for half of
the repair ($3000 total). Some is better than none. But they say
that's all they will do. I've been on the phone with Ford twice now
about the problem pleading with them to pay for the entire thing.
They say it's non-negotiable and they are done and that I should refer
all correspondence to the service manager of the dealership.
I plan on doing that.. but does anyone else agree that Ford should be
responsible for the entire amount? Any ideas of what to say or do?
If you have done your maintenance as Ford requests in the scheduled
servicing, and you've saved your
receipts from the previous problems that you've had with the tranny
and if everything is 100% as you say it is, it's time to call a
If you have work-orders for the same problem previous to the expiry of
warranty and it has not been fixed place a claim with your local small
claims court and have the car repaired. Pay the 50% they say you owe
them, but mark the payment as "with prejudice" I believe is the term -
or simply "disputed". In all likelihood you WILL win the small claims
judgement - if the dealership allows it to go that far.
As an alternative, paint something on the car like "Don't buy cars here.
The dealership doesn't fix warranty problems." Park it legally in front
of the dealership. Contact your local papers, radio stations and TV
I would have to guess that this is ESP warranty rather than BtoB warranty?
There is a tremendous differance...
If this was BtoB, the dealer could offer AWA (after warranty adjustment).
ESP offers no such grace and 50/50 would be about as good as you can
Having said that... you must remember that I have no idea what the concern
may be... engagement problem? Upshift or downshift problem? Shift quality?
Did the dealer fall down on the job or was it a case of not enough info to
recreate the concern?
Many feel that all we have to do is plug in the "magic box" and it tells us
exactly what is wrong... and nothing can be further from the truth. There is
no "magic box" that says "replace this part"....
I'm sorry, guy... there are just too many unanswered questions to give a
Motorsforum.com is a website by car enthusiasts for car enthusiasts. It is not affiliated with any of the car or spare part manufacturers or car dealers discussed here.
All logos and trade names are the property of their respective owners.