This isn't what I meant. The owner is not telling the service manager
anything other than the complaint; ie, misfiring. What is happening is the
service writer takes a stab at the diagnosis, either with or without his
mechanic's evaluation, and writes up a work order, listing parts to R & R
or adjustments to make or whatever. Then he has the owner sign the work
order. The work is performed as written and the owner pays. Even if the
problem persists, the owner has little or no comeback to the dealer because
the dealer did do the work. What I suggest is after the service manager
writes up his work order, the owner has him add the phrase "TO FIX THE
PROBLEM OF MISSFIRING (OR WHATEVER). Then, if it turns out to be a
misdiagnosis on the part of the all-knowing service writer, its his
problem, not the owner's to pay again and again until the problem is fixed
or the owner gives up and trades in his car.
The idea is to pay for fixing the problem; not to pay for a laundry list of
procedures that don't fix the problem. If your shop uses an amateurish
shotgun approach of wholesale parts replacement and refuses to commit
itself to a solution on a given work order, then find another shop. If its
a dealership, complain to Ford.
If automotive and electrical work was a perfect science then I suppose
your idea would work. Often the obvious problem is repaired and an obscure
or masked problem shows up. If a warrantee claim can be filed everybody is
happy but that's usually not the case.
The good old days weren't that good ..... lets say a 2 year old 1955
Chevy or Ford, 60k on the odometer and it needs a <GASP> VALVE JOB !! No
electronics involved or Check Engine Lights then, could run several thousand
more miles if you could tolerate the smoke, but the trickle down effect of
the repair was still there. Shortened exhaust system life from being
disturbed, piston ring blow-by etcetera. But, somehow the mechanic ruined
the points, condenser and the rear bumper rattled after the repair. To make
matters worse the AM radio station that's a thousand miles away can no
longer be dialed in.
I feel your frustration, been on both sides of the fence. But, if God
hands you a Sunkist orange please don't hand it back and ask him to peel it.
I think his excellent advice is based on the notion that its *not*
perfect science. That being the case, the dealer should not have the
luxury of having customers pay for on the job training of his employee's.
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