My 2009 Escape has evident loss of fluid from the left rear shock. The vehicle, otherwise sound, produces thuds from the left rear if I traverse even mild potholes. My garagiste, an independent operator, took it to a Ford dealership for warranty service, only to be told that such leaks were "normal lubricative action" and was refused service. My garagiste wryly observed that I ought to point out that the other shock should be replaced under warranty because it does not have the "normal lubricative action."
Any similar stories out there? In Canada? How did you deal with them?