My letter states the warranty is extended to 10 years from warranty
start date, or 150,000 miles whichever is first. If the car presently
has 150,000 miles, the warranty is extended until May 31,2005. Yes, I am
in the U.S.
Do they salt the roads in Turkey? This problem with the springs is only
likely to show up in locales where roads are salted in the winter.
If Ford knows that you own your particular car, and they decide to offer
you a similar deal, you'll get a letter from them.
I have a 2000 wagon and I got the letter. Whether you get the letter or
not is probably immaterial, if you have coil spring failure due to
corrosion, and you know that Ford has been covering the cost for other
owners, you are likely to be able to get them to cover it for you.
Here is what the letter sad...
At Ford Motor Company, it has been our goal for more than 100 years to
provide customers with high-quality, dependable products. In order to
maintain these standards, Ford Motor Company is providing additional
Customer Satisfaction Program 03M02 to owners of certain 2000 through 2003
model year Focus vehicles.
What is the reason for this additional coverage program?
In your vehicle, portions of the front coil springs may not have received
adequate corrosion protection during manufacturing process. Inadequate
corrosion protection may eventually lead to a fracture of the spring. A
spring fracture may result in suspension noise during normal vehicle
operation, and will allow the vehicle to sag or lean to one side. This is
most likely to occur on vehicles operated for extended periods of time in
high-corrosion areas of North America. Only a small percentage of the
affected vehicles are expected to experience this concern. In the interest
of customer satisfaction, Ford Motor Company is extending the warranty on
both front coil springs for a total of 10 years or 150,000 miles from the
warranty start date, which occurs first. If your vehicle already has
accumulated more than 150,000 miles, this coverage will last until May 31,
2005. This coverage extends the provisions of the original warranty coverage
for this part on your vehicle.
What will Ford and your dealer do?
Should either of the front coil springs fracture, your dealer will replace
both coil springs, check alignment and, if necessary, adjust alignment angle
at NO charge to you under the terms of this program.
What we are asking you to do?
You do not need to return to your dealer for this repair unless you have a
front coil spring that fractures.
This is all the important stuff in the letter. Ford does say if you have
already replaced your coil springs due to failure, go to your dealership.
You may be eligible for a refund! The letter is signed by Frank M. Ligon,
director Service Engineering Operations. I hope this helps...Ronnie
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