ST Gearbox

bought an ST in 2006
from the beginning there was a strange clicking when gear changed or push/pull torque change
filed complaints to dealer and directly Ford Cologne
front axles 'glued' - no improvement
even a Ford specialist arrived having a look, said this would be 'normal'
last friday when driving home after 5 min heavy noise from engine compartment, sounds as if some stick hitting the cooling fan
Ford shop takes gearbox off, said gearbox is defective
Ford shop looking for a gearbox repair service. Shop said, not available. There are NO spare parts for the ST 225 available
Ford shop looking for an exchange gearbox. No gearbox available, neither exchange nor new.
Ford shop contacts Volvo, Volvo said they cannot work with Ford part numbers, not possible to sell a Volvo gearbox.
Ford Service Center in Cologne contacted, asking Ford to take the expenses or part of it.
Ford service center said booking this case into their computer system will take up to FOUR days....
Ford service says a reply to this case may take another 10 to 20 days ...hmmm...
current situation:
my three yr old car with 70.000km is a heap of scrap metal
lesson learned:
NEVER ever again will buy a Ford car
-loef
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On Wed, 30 Sep 2009 13:42:42 +0200, Rattlesnake

You're entitled to a replacement car until the situation is resolved. Just ask for it. I had a Mercedes E-Class with a faulty differential, no spare parts available and had to wait for 1.5 months before a new differential arrived from Germany. These things happen.
-Nick
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Nick the Greek wrote:

well, maybe this is the subtile difference between Mercedes and Ford?
-loef
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On Wed, 30 Sep 2009 16:08:26 +0200, Rattlesnake

Maybe I wasn't clear. I was given a replacement car both by mercedes and by ford when it was needed. Sometimes you have to ask for it or even demand it, but in the end any self-respecting dealer will give it to you. At least that's how things work here :) Hope you find a solution.
-Nick
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>> Nick the Greek wrote:

a replacement car is not so much of my concern, but a participation of Ford in the repair bill that is. This fault was build-in in the factory. However Ford decided to talk the problem away instead of resolving it - until it cracked. I never had a chiptuning, all service tasks made at Ford shop, so I'm not to blame for this breakdown. But as it looks now Ford will steal itself out of his responsibilities. Sad, sad story.
-loef
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I don't know where you live (I'm guessing Germany) but in the UK we have a law called "the sale of goods act". It covers many aspects of consumer law but one part of it states that if there is an "inherent fault" that's to say a fault which is built in or designed in, then the manufacturer is responsible for repairing it up to 12 years.
I've got a Dell laptop which developed a serious fault outside the warranty period. I found out that Dell knew about the fault and corrected it later on in the production run but didn't recall early models. I wrote to them quoting the relevant part of the sale of good act and the next day the came and collected the laptop, repaired it and returned it within the week.
Perhaps you need to take some legal advice where ever you live. Perhaps a letter to Ford from a lawyer might do the trick?
--
Paul Giverin


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Paul Giverin wrote:

Paul,
who has to prove a fault is build in? the owner of the car/product? - good luck.
Yes I'm from Germany.
Putting a lawyer into the game? Lawyer has to be paid. And then he will fight against Ford's juristic department hmm...
Thanks god there is the internet where everybody can publish bad experiences - so that others won't step into the same pitfall
-loef
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