Background: I was stopped at a red light when a moving van making a right hand turn trashed the passenger side of my F-150 Lariat extended cab. The passenger side doorskin was peeled off, the window shattered, and everything on the right side, stem to stern was damaged to some degree.
The driver admitted fault, I have eyewitnesses, not to mention that I wasn't even moving when I was hit, so liability is cut and dry.
I called the insurance company and left voicemail that evening, just over a month ago. The next day I had an e-mail exchange with the insurance company, sent them a photo of the damage, and had the body shop fax an estimate on the third day. I was told that repairs would take a couple of weeks.
I had no luck wading through voicemail, so I asked about a rental truck via e-mail and got no response. I borrowed my dad's '89 Mazda B2000. It barely runs, has no heat or AC, no room to lock up my tools, can't handle the payloads I haul at work (I'm a stone mason). In short, it get's me to work, but causes a great deal of inconvenience once there, requiring the office to re-schedule and juggle job assignments. Not to mention I had to repair the failing brakes. I'm struggling to make my mortgage payments at the moment. I don't need this.
Two weeks go by, and I prepare to pick up my truck. Come to find out that the insurance company I've been talking to is the insurance *broker*, representing the moving company, but not the insurance company responsible for my claim. Confused? I was. I still don't get why the broker would ask me to fax them an estimate if it isn't their responsibility to fix my truck. Then I find out that work on my truck hasn't even started because the insurance company hasn't authorized it yet. Finally, the insurance company becomes aware two weeks after the acccident, and sends an independent adjuster to look at my truck. Work starts, and my truck is repaired and ready a full month after the accident.
Add insult to injury: I go to pick up my truck, and the body shop tells me that the adjuster said I would receive a check in the mail. Obviously I hadn't, and the body shop refused to release my truck. After several attempts, I finally get a hold of a real person at Vanliner insurance and they say they are still investigating, that no one had the authority to promise me payment or authorize repairs! I again inquire about my rental truck and she responds that her report says nothing about my truck not being driveable and implies that I should have been driving it this whole time. The whole door is mangled, it won't open, the window is gone, I can't secure my tools or keep the rain out, and I'm supposed to drive it while they give me the run around? I don't think so.
I live in Washington state, and it looks like I've got a solid case in small claims court if I need to, but it just shouldn't have to come to that.
I guess I'd like any general advice or pointers on how to proceed from here. Resources on the web, a more appropriate discussion forum, or whatever. Thanks, Josh