Hi there, I'm a life long Chevy lover and somewhat new to this NG. My nightmare started last year this month. My previous vehicle was a 1992 astro cargo van. It is still running 380,000 km @ 775 km per tank. I have recently purchased a new 2003 Astro Cargo Van. I'm presently having a dispute with GM regarding the gas mileage of the new van. Both fuel tanks are the same 102 litre's. There have been other issue's with this truck and I'm happy to say they have resolved most of them.
When it was new and I complained about the poor mileage ( 500 km per tank). They told me not to worry, my mileage would improve after the motor went through its initial break in period of 10,000 km. I do not carry more than
100 pounds of cargo nor do I tow a trailer regularly, twice a year just to drop the boat in and out of the water. 70% of my driving is highway. After 38,000 km the mileage has improved but only by 30-40 km per tank. I have a friend who has the same van carries similar light loads and is getting 750km plus per tank. His driving habits seem similar to mine so I think its a fair comparison.The 1-800 customer service rep. has been nice to talk too but carries no clout. My dealer's line is "there is nothing we can do". If it all seems fine on the computer scan then that's it. The GM customer service rep has told me to take it back to the dealer where it was suppose to go through a fuel consumption test. The day I brought it in to the dealer they told me "well actually there is no test" all we can do is check it on the computer bla bla bla. The mileage I'm getting is way below spec's. Please!!! if any one can offer any advise as to what I might do next be it mechanical or seeking legal advice I would be most grateful as my 60,000 km warranty is coming up fast and I'm afraid I've been stuck with a lemon. Heartbeat of America is turning into a Heartbreak for me and all my Ford buddies JUST LAUGH. Thanks very much for any help.