Ever buy tires from Pep Boys?

I had a horrible experience buying tires from Pep Boys. They are liars and cheaters. I purchased four tires at $50 each and the salesman proceeds to tell
me the total will be close to $400! Obviously, I was flabbergasted and asked why so high. Then he breaks down the price, quickly glossing over $20 per tire "insurance" and $11 per tire Life-time balancing, both OPTIONAL.
It upsets me that he purposefully didn't ask if I wanted them. Highly unethical and probably illegal. Wouldn't surprise me if others just accepted the total and didn't make a fuss like I did. Plus paid another $8 for new stem plugs but they just used the old ones from my old tires! I also asked them to save one of the tires because it was relatively new and wanted to keep it as emergency, but they threw it away!
Good thing I took all the quarters out of the coin box, or they probably would've taken those too!
Anyone else experience similar? Did you report them and where?
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On 02 Nov 2004 08:45:42 GMT, snipped-for-privacy@aol.com (Longagotoday2343) wrote:

I got a set installed on a car I was selling a few years back, No problems, no overcharging.
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On 02 Nov 2004 08:45:42 GMT, snipped-for-privacy@aol.com (Longagotoday2343) wrote:

I can't attest to the service, the tires were on my truck when i got it, but the tires themselves seem pretty good. My truck has the Dakota RVT tires, Pep Boys' house brand Futura. They perform as good as, and in some instances BETTER than the BFG All-Terrain T/A KOs I put on my old truck. I now have a pickup, drove it in 6" of snow without a hint of fishtailing when in 4wd. My old truck, an SUV, was beginning to perform worse than that as it neared time to trade it in, with the BFGs on it.
Maybe you got an ignorant salesman that just accepted all the options for you, rather than ask. None of the parts stores around here are really appealing to walk into, with the exception of Advance, so that's where I go for most things. All the rest seem dirty, un-kept, disorganized. I likely will not be getting these tires again, but only because I'll move to bigger tires when it comes time to replace these. That may be a while, I now have almost 10,000 miles on the truck and the tires show no significant signs of wear.
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Longagotoday2343 wrote:

The insurance you did not need. The rest of the stuff is ok. I seriously doubt they used your old stems. It sounds like you have not bought tires in a very long time.
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I had Pep Boys Futura's on my truck......for about 20K miles before they wore out......BUT they were supposedly 50K tires. Now I know all about it's how you drive, and air pressure and rotation.....yadda yadda...but these tires should not have gone bald with normal use in 20K miles. So I switched to Uniroyal Tiger Paws and all is good!
You NEED to ask questions before you make your purchase....everyone uses the new "insurance" from Sears to Firestone. But get this...it is crap too. I bought those tires at $50 a piece on sale. The tire gets pro-rated with wear. I got a nail in the sidewall, and went in to take advantage of the "insurance" Based on treadwear (according to thier measurement) was at 70% worn (??? with only 15K on the 50K rated tires)...Pro-rate the price of the now $75 tire (not on sale this week), and voila I pay another $60 for a new tire. Insurance my ass. Now I have access to a balance and tire machine....I buy the tires off the shelf cash, and forget all that other BS

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You forgot the $4 per tire disposal fee.
When ever I buy new tires I ask for all 4 back and I just put them on the curb for the garbage man.
========Harryface ======== 1991 Pontiac Bonneville LE 3800 V6 ( C ), Black/Slate Grey _~_~_~295,558 miles_~_~_
~_~_~_~_U.S.A._~_~_~_~_~_
~~~The Former Fleet ~~~ 89 Cavalier Z 24 convertible 78 Holiday 88 coupe 68 LeSabre convertible 73 Impala sedan
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Harry Face wrote:

Hi Harry...
If I might respectfully suggest it; see if there isn't a recycling place handy that'll take them off your hands. They make lots of stuff out of 'em. Heck, I have the nicest set of drive up ramps you ever saw - old recycled tires. They'll last "forever", they'll never break or rust - and best of all, they don't "run away" when you try to drive on them :)
If all else fails, take 'em up to cottage country next time you go - good for nailing to the side of the dock for bumpers :)
Take care.
Ken
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Harry Face wrote:

Where I am at, the trash haulers are not allowed to take car parts. I had an old tire once. I had to cut it up into little bits using my saws-all and hide the bits in trash bags over a several month period. That was before I thought of apartments and trash dumpsters.
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Paul,
Another thought is to throw the tires in the dumpster behind the tire store after hours.......lol. but with the serial # on the tires they probably would know who dunit.
========Harryface ======== 1991 Pontiac Bonneville LE 3800 V6 ( C ), Black/Slate Grey _~_~_~295,726 miles_~_~_
~_~_~_~_U.S.A._~_~_~_~_~_
~~~The Former Fleet ~~~ 89 Cavalier Z 24 convertible 78 Holiday 88 coupe 68 LeSabre convertible 73 Impala sedan
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I take my tires back and sold them for $40 for a set of 4 (they had 4/32" left and would pass road safety tests).

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If you do enough digging you'll probably find many horror stories about Pep Boys service and why I (and tons of other people) would never let PB even touch my car, ever...let alone get a run-around story like what you've gotten below. I barely even bother to call them anymore, I find their prices (9 times out of 10) to be higher than other places on parts I need and they don't have online inventory like most stores, I don't feel any need to waste my time talking to those idiots, so....they've all but lost my business.
On 02 Nov 2004 08:45:42 GMT, snipped-for-privacy@aol.com (Longagotoday2343) wrote:

-GV
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