GM: Dealers Rig Customer Satisfaction Surveys
- posted
16 years ago
GM: Dealers Rig Customer Satisfaction Surveys
That would be interesting to hear, Shep.
Please tell us! Every survey for every car I ever owned, foreign or domestic, was mailed to my home and returned by me, to the company doing the survey. How do you think the manufacture or their dealer could have adversely influenced" my opinion of my car to "Rig" the survey?
mike
But this goes on with ALL dealers, not only GM. As long as there are awards there will be people finding ways to influence them. The dealer I bought my Honda from put more pressure on influencing the survey than selling me the van....
I've had dealers tell me how important it is, how they get rated, etc, but I've never had one use unethical tactics to influence what I told the manufacturer.
Nor have I, Ed. We just bought a new car earlier this year. The staff did tell us we would be getting a survey to rate the service and that they hoped they had done a good job and that we would be satisfied.
We were. These people were professionals, service and customer oriented. We were treated like royalty.
They worked, however, for Toyota.
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