2002 Monte Carlo 67000 miles
I had my car in for repair at an independent shop. Shop say there was
an exhaust restriction.... which is a problem known by GM and
suggested that I bring the car to my dealer for service under the TSB.
GM TSB 05551
In a nutshell, Monte Carlo's, Impalas and Regals build in 2001 -
2002 had a cat which was prone to early failure. The NHTSA
made GM extend the cat warranty to 10 years / 120,000 miles.
Called my local Chevy dealer... the service dept never heard of
the TSB and are acting like they don't want to see my car for
warranty service even though I purchased it from them.
Looked like the local dealer will not be very cooperative about this
Should I call GM customer service directly and have them speak
to the dealer ??? What's the best way to protect myself from a
dealer who doesnt want to perform warranty work and who will
probably discover all sorts of wrong things with my car. Basically
my dealer is not honest nor ethical...
Is there a good GM customer relations number who can put pressure
on the dealer to ensure that this matter is attended to properly??
Thanks in advance for your suggestions and recommendations !!