NHTSA complaints: GM outside of Top 10 Toyota Recalls Put into Context by Edmunds.com EDMUNDS
SANTA MONICA, Calif. - February 10, 2010 - Edmunds.com, the premier online resource for automotive information, has obtained and reviewed the National Highway Traffic Safety Administration (NHTSA) complaint database. A key finding: despite being the subject of intense scrutiny of the company, Toyota ranks 17th among automakers in the overall number of complaints per vehicle sold.
According to the database, which consists of complaints filed by individuals and is not checked for accuracy by NHTSA, Toyota was the subject of 9.1 percent of the complaints from 2001 through 2010 (through February 3). During this period, the company sold 13.5 percent of all new cars in the United States.
Land Rover ranks first among automakers, with 0.6 percent of the complaints compared to only 0.1 percent market share from 2001 through 2010 (through February 3).
The following chart sets forth the results for all automakers:
- Land Rover 2. Suzuki 3. Isuzu 4. Volkswagen 5. Jaguar 6. Volvo 7. Chrysler 8. Mazda 9. Mitsubishi 10. Ford
"No one should overlook the issues raised by the Toyota recalls, but it is important to keep things in perspective," reminded Edmunds.com CEO Jeremy Anwyl. "A broader view shows that consumer complaints reflect an industry issue, not just a Toyota issue. As Toyota's experience in recent months clearly demonstrates, it is no longer an option for car companies to dismiss consumer complaints, even if the event is difficult to replicate or diagnose."
Remainder of article and list (11 - 20) here.