Open letter to GM

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After years of buying Japanese cars, in 2000 I buy a $40,000 GMC Yukon XL, thinking GM quality had improved. Today at 25,000 miles (4-1/3 years old) the fuel pump failed.
The cost to repair: $730.
This is the first time I've ever had a fuel pump fail. My Japanese cars all had at least 100,000 miles on them before being sold.
I see no excuse for such an early failure of this expensive part.
I guess the next vehicle will not be another GM no matter how sweet the rebate. George Litwinski
"It's good to want things."
S. Barr (philosopher, poet, humorist, chemist, Visual Basic.Net programmer)
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GRL wrote,

Is that all that went wrong in 4 and a half years? Jeez....consider yourself lucky.
Ian
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No, it's not the first; also had: rear power window failed, mirror on passenger side cracked from heating element, check-engine sensor failed (this fixed under warranty), running lights burned out (GM uses crap bulbs. I first lamps of any sort burned out on our 1992 Toyota after 7 years.) . Not bad, really...until the fuel pump went. That pissed me off.
George Litwinski

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GRL wrote:

I stand by my original statement....you got one of the good ones.
Ian
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wrote:

My car came from the factory with a bad fuel pump. It needed warranty work before I signed on the dotted line.
You did good with yours lasting as long as it did.
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I have changed many fule pumps/level senders. 3.5 for a yukon is abou
right from the Flatrate book. It is no quicky job. Unfortunatly s many of the parts are made in JAPAN, Korea, Canada and Mexico it is no easy to control quality since consumer demand low prices. If you hav ever seen a modern fuel pump you would be surprised because of th emission sensors, evap lines etc that are part of the unit (all at Fe emission requirments) Due to Federal requiements the old days of simpl parts is long gone. As far as Mercades, heres a good example, yo have to have THEM service your car at the required times (including oi changes) or they wont honor the warranty, and they get big dollars fo a 12,000 service, Ive been told, over $1000. Finaly your dealer can Goodwill anything under 60,000 or 5 years, BUT unless you are regular customer (oil changes, tire rotaions etc) they might not d anything. It comes down to if your a good repeat customer the will take care of you. If all you do is want free stuff, warranty o goodwill, they arent going to want to be too helpfull just like an bussiness they need to make money too and a dealer makes more mone selling service than they do cars
-- Bun Bu
born in 59 grew up in Arcadia Ca. served in the army from Dec 79 to Ja
84 worked for a number of security companies filling posiotions fro guard to manager. Became a electronics technician for GM in 95. Married to an outstanding person and gotTrackpads.com! Community Forums, Gallery, more! 150,000 Photos, 3,000 Videos and growing! http://www.trackpads.co
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says...

MOVE to Japan. We don't need you!
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Yes you do. And you need Japanese cars to show GM the way. If it were not for foreign competition GM (and the other two) would be making MUCH worse stuff than they do now (they proved that years ago). They have improved, but have a way to go.
George Litwinski

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Spoken like a true Bush-voter.
non-US = bad

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Chris wrote:

You should really get your facts straight before you post drivel like this, especially if it's off topic. For starters, Kerry got the union vote. Union shops make the nearly all of GM and American auto labor. And they are the same people who will urge you to "buy American," because after all, buying American means they get a paycheck at the end of the week.
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an.other@not_here.ca says...

Yeah right....as dipity do GeeDubya sends jobs overseas ...
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Dennis Smith wrote:

Bush was Pres in 98 when jobs started going overseas?
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And think of all those people that switched to Honda only to have their transmissions fail at 25k miles.....
<DIV><FONT face=Arial size=2>After years of buying Japanese cars, in </FONT><FONT face=Arial size=2>2000 I buy a $40,000 GMC Yukon XL, thinking GM quality had improved.</FONT></DIV> <DIV><FONT face=Arial size=2>Today at 25,000 miles (</FONT><FONT face=Arial size=2>4-1/3 years old) the f</FONT><FONT face=Arial size=2>uel pump failed.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT>&nbsp;</DIV> <DIV><FONT face=Arial size=2>The cost to repair: $730.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT>&nbsp;</DIV> <DIV><FONT face=Arial size=2>This is the first time I've ever had a fuel pump fail. My Japanese cars all had at least 100,000 miles on them before being sold.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT>&nbsp;</DIV> <DIV><FONT face=Arial size=2>I see no excuse for such an early failure of this expensive part.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT>&nbsp;</DIV> <DIV><FONT face=Arial size=2>I guess the next vehicle will not be another GM no matter how sweet the rebate.</FONT></DIV> <DIV><I><FONT face="Rage Italic LET" color=#0000ff size=6> <P>George Litwinski</P></I></FONT><FONT size=2></FONT><I><FONT face=Tahoma color=#ff0000 size=5> <P>"Its good to want things."</P></I></FONT><FONT face=Tahoma> <P></FONT><FONT face=Tahoma size=2>S. Barr (philosopher, poet, humorist, chemist, Visual Basic.Net programmer) </P></FONT></DIV></BLOCKQUOTE></BODY></HTML>
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Sounds like an in-warranty item to me, in most if not all cases.
George Litwinski
"It's good to want things."
S. Barr (philosopher, poet, humorist, chemist, Visual Basic.Net programmer)
<DIV><FONT face=Arial size=2>After years of buying Japanese cars, in </FONT><FONT face=Arial size=2>2000 I buy a $40,000 GMC Yukon XL, thinking GM quality had improved.</FONT></DIV> <DIV><FONT face=Arial size=2>Today at 25,000 miles (</FONT><FONT face=Arial size=2>4-1/3 years old) the f</FONT><FONT face=Arial size=2>uel pump failed.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT>&nbsp;</DIV> <DIV><FONT face=Arial size=2>The cost to repair: $730.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT>&nbsp;</DIV> <DIV><FONT face=Arial size=2>This is the first time I've ever had a fuel pump fail. My Japanese cars all had at least 100,000 miles on them before being sold.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT>&nbsp;</DIV> <DIV><FONT face=Arial size=2>I see no excuse for such an early failure of this expensive part.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT>&nbsp;</DIV> <DIV><FONT face=Arial size=2>I guess the next vehicle will not be another GM no matter how sweet the rebate.</FONT></DIV> <DIV><I><FONT face="Rage Italic LET" color=#0000ff size=6> <P>George Litwinski</P></I></FONT><FONT size=2></FONT><I><FONT face=Tahoma color=#ff0000 size=5> <P>"Its good to want things."</P></I></FONT><FONT face=Tahoma> <P></FONT><FONT face=Tahoma size=2>S. Barr (philosopher, poet, humorist, chemist, Visual Basic.Net programmer) </P></FONT></DIV></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>
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Keep in mind...GM doesn't manufacture fuel pumps. It was supplied by an outside manufacturer, and very well could be the same manufacturer that supplies them to the Japanese. As for me, I haven't ever had a bad GM car. Had a 1978 Celica that slung a rod at 38000 miles though!
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Dang $730 for a $500 job with parts at list price. That's a little steep.
<DIV><FONT face=Arial size=2>After years of buying Japanese cars, in </FONT><FONT face=Arial size=2>2000 I buy a $40,000 GMC Yukon XL, thinking GM quality had improved.</FONT></DIV> <DIV><FONT face=Arial size=2>Today at 25,000 miles (</FONT><FONT face=Arial size=2>4-1/3 years old) the f</FONT><FONT face=Arial size=2>uel pump failed.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT>&nbsp;</DIV> <DIV><FONT face=Arial size=2>The cost to repair: $730.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT>&nbsp;</DIV> <DIV><FONT face=Arial size=2>This is the first time I've ever had a fuel pump fail. My Japanese cars all had at least 100,000 miles on them before being sold.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT>&nbsp;</DIV> <DIV><FONT face=Arial size=2>I see no excuse for such an early failure of this expensive part.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT>&nbsp;</DIV> <DIV><FONT face=Arial size=2>I guess the next vehicle will not be another GM no matter how sweet the rebate.</FONT></DIV> <DIV><I><FONT face="Rage Italic LET" color=#0000ff size=6> <P>George Litwinski</P></I></FONT><FONT size=2></FONT><I><FONT face=Tahoma color=#ff0000 size=5> <P>"Its good to want things."</P></I></FONT><FONT face=Tahoma> <P></FONT><FONT face=Tahoma size=2>S. Barr (philosopher, poet, humorist, chemist, Visual Basic.Net programmer) </P></FONT></DIV></BLOCKQUOTE></BODY></HTML>
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A ( mechanical ) fuel pump used to bolt on the side of the engine block.
A rebuilt unit cost $15, and you could replace it in about an hour with two or three wrenches.
How in hell did they create a $750 fuel pump ?
I guess you could say that of too many auto components.....
On Thu, 4 Nov 2004 07:56:07 -0600, "noname"

<rj>
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<RJ> wrote:

Mainly so that the fuel line could be pressurized for fuel injectors. With a carureted engine, a few pumps of the gas pedal will get you going. On a fuel injected car, the gas line must be pressurized for the car to start... and since a mechanical pump needs a running engine to supply consistent fuel pressure, you end up in a catch 22.
And why do we have fuel injectors? For better emissions and increased fuel economy.
So yes, you could build a car with a $15 mechnical fuel pump. But then you might complain that gas mileage is horrible, worse than even current SUVs. And the cars would still have to meet federal pollution requirements.
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Pump: $385 Fuel filter: $10 Shop supplies: $10 Troubleshooting: $33 Remove/replace in-tank fuel pump (labor): $227 Replace fuel filter: $32 Tax: $24
Total: $722
This done at a local shop, in a small town, with an impeccable reputation for fairness and honesty. I and my friends have plenty of experience with them and no one has ever had a bad thing to say about how they were treated.
Why should I believe you? George Litwinski
"It's good to want things."
S. Barr (philosopher, poet, humorist, chemist, Visual Basic.Net programmer)
<DIV><FONT face=Arial size=2>After years of buying Japanese cars, in </FONT><FONT face=Arial size=2>2000 I buy a $40,000 GMC Yukon XL, thinking GM quality had improved.</FONT></DIV> <DIV><FONT face=Arial size=2>Today at 25,000 miles (</FONT><FONT face=Arial size=2>4-1/3 years old) the f</FONT><FONT face=Arial size=2>uel pump failed.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT>&nbsp;</DIV> <DIV><FONT face=Arial size=2>The cost to repair: $730.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT>&nbsp;</DIV> <DIV><FONT face=Arial size=2>This is the first time I've ever had a fuel pump fail. My Japanese cars all had at least 100,000 miles on them before being sold.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT>&nbsp;</DIV> <DIV><FONT face=Arial size=2>I see no excuse for such an early failure of this expensive part.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT>&nbsp;</DIV> <DIV><FONT face=Arial size=2>I guess the next vehicle will not be another GM no matter how sweet the rebate.</FONT></DIV> <DIV><I><FONT face="Rage Italic LET" color=#0000ff size=6> <P>George Litwinski</P></I></FONT><FONT size=2></FONT><I><FONT face=Tahoma color=#ff0000 size=5> <P>"Its good to want things."</P></I></FONT><FONT face=Tahoma> <P></FONT><FONT face=Tahoma size=2>S. Barr (philosopher, poet, humorist, chemist, Visual Basic.Net programmer) </P></FONT></DIV></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>
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GRL wrote:

So what's their shop labour rate? I'm thinking it must about 64 dollars an hour? If so, they bent you over on the R & R time for the fuel pump. It's only worth 2 hrs and even we wouldn't charge 227 dollars, even though we charge 96 dollars an hour.
Ian
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