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Re: GM Dealers

To handle this properly do this... go to the dealer in a shirt and tie and ask to speak to the service manager, also include to dealer manager or owner if possible. When you get there let it be known you want to meet with them in there conference room since this will be a formal meeting, also make sure the Larry the mechanic is there because he will also be invited to this conference. Once in conference explain your situation while pulling out your paperwork which should have written on it Larrys suggestion for a brake replacement do to failing parts. Give Larry plenty of time to explain his actions before you take him and the dealership to task. If needed have him pull the car around a measure the tolerances then and there. When his errors are bought to light ask for compensation even if it means free car washes fo a year, or several free oil changes. If they refuse tell them that you are busy business man with contacts and you will be happy to spread the word about the type of business practices they use and promise to never return for service or to purchase your next car. I can guarantee you will get satisfaction. That is what I do. I go in acting real important looking like money but acting professional and I have them at my beck and call....its all how you present yourself.

Reply to
Homey J Simpson
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Do you really want that dealership changing your oil? What if they can't measure the amount there either?

I made the mistake of buying a Dodge lemon once and wasted lots of $ at a dealer called Spitzer Dodge in Columbus OH. They would diagnose different parts and bill me for replacement and it would continue to stall while driving just a few days after I picked it up. Turned out to be a simple well known problem with an unsealed connector leading to the crankshaft sensor but they charged me to replace everything but and still wouldn't admit to it being a problem once I discovered it myself. I helped them as much as I could, when it would quit I would record where we were and how fast we were driving, what the weather was like then, etc. Even took an old spark plug and checked and found no spark at the times it would refuse to restart. They of course told me it couldn't be no spark because the computer would catch that (the crank sensor was pretty much the only sensor that there was no problem code for I later found out from the service manual). I had to pay $ for a service manual, diagnose and fix the problem myself (well PM it every so often to keep the problem from coming back since I couldn't redesign the part) after paying all the diagnostic fees, paying to have the fuel pump replaced, paying to have the tank drained and fuel disposed of, then they kept calling me reminding me that we were due for an oil change, like I was going to let them replace the wrong things again.

Reply to
Eugene Nine

This is what so many people don't understand. Just because you take it to a 'dealer', you may very well not get competent service.

You expect it, and you pay for it, but, more often than not in my experience, they don't deliver.

Reply to
<HLS

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