I don't know what Ford's problem is, but from 1st hand experience I can tell you that GM apparently refuses to listen to their customers...even on simple matters with extremely simple solutions. They just blow you off as some sort of annoyance instead of the place their livelihood comes from. A company can't treat customers that way for very long before they move elsewhere. I've not experienced anywhere near that same level of disregard for the customer for other brand cars I've owned. I wrote two letters to Tom Lutz at GM a couple years ago on a matter relating to this subject. And as I eventually discovered to be typical GM culture (apparently), the letters were ignored completely. Not even a "thanks for writing" letter back for either one. Customers won't put up with that sort of foolishness when they drop $20K-$40K (or more) on a product.
- posted
19 years ago