I will make this short although the ordeal was not.
Bought a new Cobalt in July near our summer place 250 miles from our
permanent home, it had some shifting problems and we brought it back
there Thanksgiving weekend since we were closing the house anyhow. On
the drive it really started acting up , banging onto gear, it was
Anyhow, the service dept there got an error code of P0742 (- TCC System
Stuck On ) , consulted the GM tech line and were told we needed a
"valve kit". They didn't have one in stock and offered to get one in a
couple of days top fix the car. We now know should have waited but my
husband had to get back to work so the service dept contacted a dealer
near our home and made an appt. for us to get the work done. We brought
the car in locally but the local dealer would not do the work because
they did not get the error code and claimed they would not be
reimbursed for the work, I called the customer assistance people at GM
who, after a week, told me they couldn't do anything about it and
pretty much if we " thought" we had a problem we should drive the 10
hours to get if fixed. which we did New Years weekend. The car runs
like a new car should now.
I want to complain A LOT to GM. I feel we should be compensated for
the trip and that they should stand behind their product. It was a real
pain to get there , put an extra 500 miles on the car and 10 hours of
driving on us. I don't understand how they would reimburse one dealer
and not another.
I've been all over the GM website but I want to contact someone who can
actually do something for us. Any ideas?
Nobody much left to listen. They used to have zone representatives who
and would help in situations like this. I dont believe these factory reps
Why did you buy the Cobalt in the first place? This sort of treatment is
very common with GM.
If enough people stop buying their crap, they will eventually have to
It is quite common that people who have had a preference for a particular
in the past often continue to stay with that brand. One of the long songs
group is the poor treatment many of us have suffered at the hands of GM.
We have a very good local dealership for Buick and Pontiac, but even they
correct all the defects and failures when GM will not support them. I dont
are likely to buy another GM until and unless their attitude changes.
Well, first off I agree that it sucks that GM won't honor the warranty at
any dealership. It should not matter who does the work, the problem was
legitimately diagnosed, and in fact the repair did fix the problem. It's
too bad you didn't have the problems on the way back home as well, and a
code logged in the car. The local dealer could then have "diagnosed" it
again, and all would have been well.
That said, though I'm in no way defending GM in this decision, but that's
one of the reasons that I buy locally. Although warranties are supposed to
be honored at any GM dealership, there's just no substitute for that local
If in fact the dealer that did the original diagnosis actually found
a code, it should still have been there, unless they were stupid
enough to clear the code. That would have saved the customer
a lot of grief.
Any GM dealer will honor the warranty, that's not what this scenario
is about. It's about the fact that some dealers have probably had
a bad time with GM not paying for something, so I would imagine
this dealer was a bit gunshy. This is definitely an American dealer
problem, as this type of thing would not happen in our dealerships.
We fix the problem, no matter what. The dealership that refused
to do the work is only shooting themselves in the foot in the long
term. As you can see from the responses here, nobody really
cares what the dealerships problems are with GM, they just want
their vehicle fixed at the nearest dealership...which is fair.
I agree Ian - this is a GM problem, not a dealership problem. Can't expect
dealerships to repeatedly do work that GM does not reimburse them for.
That's what I was trying to say in my original comments. There was a day
when this was not the case.
Perhaps there are bigger problems between GM USA and their
dealer networks. I do know that up here in Canada, there seems
to be a better working relationship between the District Service
Manager's and the dealers. Everyone seems to want to make sure
the customer is looked after (within reason).
Believe me, we deal with totally "unreasonable" customers on
a daily basis. People way off warranty telling us what systems
on their vehicle should last forever! And I'd say that we give
away freebies to most of them.
We are one of the largest dealerships in Calgary, we are
right downtown, Calgary has probably one of the fastest
growing economies in North America....so we deal with
a lot of "rich" people. Gotta keep em happy!
So far, I've seen only the usual cyclical downturns in work
thru the shop due to time of year, weather...etc. We certainly
are doing far less work on items like intake gaskets...and other
problem areas that were so prevelant a couple of years ago.
The newer engines are proving to be simply bulletproof when
it comes to reliability issues.
Even the original poster's choice of car is fairly reasonable.
The Cobalt is a good little car. We do not see them in the
dealerships for much work at all. The transmission is a proven
design now, I talk with the transmission guys in the shop, and
they say they rarely work on them. The Ecotec engine has
proven to be a superb little engine so far, not as smooth sounding
as an import engine, but very reliable. Other then those two
items, what's left on the car? Suspension and brakes, both seem
to be well engineered (so far), and interior fit and finish (never has
been GM's strong suit in small cars).
Having said all that, my wife and I are probably going to
buy a Honda CRV sometime this year. Heh heh!
But I'd recommend the Cobalt to someone wanting a
small cheap car.
Sorry I don't have gobs of time to read every post in this topic, but from
your original post, it seems like you may not have made a big enough stink
of it? I'm sure you could have talked to a few more folks up the customer
service chain of either GM itself or individual GM dealerships to get the
second dealership to obtain a faxed diagnosis invoice from the dealerhsip
nearest your vacation home, which could then be used to justify the repair
at the dealership nearest your regular house. Did you try a different
Chevy dealership near your regular house? Reason why I ask all of this is
that some people just give up after initially being told no.
I bought my wife a brand new Sterling Silver Hyundai Elantra for
Christmas. What a GREAT car.Tried out the Chevy Cobalt but just didn't like
it at all. Tried out a Camry too,nice car but over priced.My dad has had
problems with GM on a few issues with his Jimmy as well. Besides with the
Elantra I got the 5 yr. 60,000 mile bumper to bumper warranty/ 10 year
100,000 mile powertrain warranty and since they had a 1000 dollar rebate on
'06s I bought the extended warranty for 1500 dollars which means I have a
10 year 100,000 mile bumper to bumper warranty and roadside assistance
including a loaner car as well as motel and food if away from home.. Thats
what I call standing behind your product. Still got my 95 Silverado Z71 ext.
Thank You all for your input. I will be calling GM's customer service
line once more to see if they will compensate us for our problems. I
doubt it but they did tell me to call back when the situation was
resolved, so I will. If I don't get any satisfaction there I will be
filing a complaint with the Better Business Burea's Auto Line.
Truthfully, I don't expect much there either but I want this registered
in case we have the problem again.
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