Service problem brand new Cobalt

Page 1 of 2  
I will make this short although the ordeal was not. Bought a new Cobalt in July near our summer place 250 miles from our permanent home, it had some shifting problems and we brought it back
there Thanksgiving weekend since we were closing the house anyhow. On the drive it really started acting up , banging onto gear, it was scary. Anyhow, the service dept there got an error code of P0742 (- TCC System Stuck On ) , consulted the GM tech line and were told we needed a "valve kit". They didn't have one in stock and offered to get one in a couple of days top fix the car. We now know should have waited but my husband had to get back to work so the service dept contacted a dealer near our home and made an appt. for us to get the work done. We brought the car in locally but the local dealer would not do the work because they did not get the error code and claimed they would not be reimbursed for the work, I called the customer assistance people at GM who, after a week, told me they couldn't do anything about it and pretty much if we " thought" we had a problem we should drive the 10 hours to get if fixed. which we did New Years weekend. The car runs like a new car should now. I want to complain A LOT to GM. I feel we should be compensated for the trip and that they should stand behind their product. It was a real pain to get there , put an extra 500 miles on the car and 10 hours of driving on us. I don't understand how they would reimburse one dealer and not another. I've been all over the GM website but I want to contact someone who can actually do something for us. Any ideas?
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload
I've had similar issues over the years with GM products and dealers. I finally had to contact my local Toyota dealer..... problem solved.
Best of luck

Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload

Nobody much left to listen. They used to have zone representatives who could and would help in situations like this. I dont believe these factory reps exist any more.
Why did you buy the Cobalt in the first place? This sort of treatment is now very common with GM.
If enough people stop buying their crap, they will eventually have to listen.
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload

having a 4th of July sale so he bought it. I'm sure this is a problem for a lot of people who retire and have 2 residences but it shouldn't be.
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload

It is quite common that people who have had a preference for a particular brand in the past often continue to stay with that brand. One of the long songs on this group is the poor treatment many of us have suffered at the hands of GM.
We have a very good local dealership for Buick and Pontiac, but even they cannot correct all the defects and failures when GM will not support them. I dont think we are likely to buy another GM until and unless their attitude changes.
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload

That kind of cavalier attitude toward customers, who are the reason GM exists, is but one of the reasons that GM is headed down the toilet.
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload
JIm Higgins wrote:

was that intentional? :)
nate

Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload

Yes, I used to own one-cracked head and cracked manifold. I bought the Cavalier new. GM is on my very naughty list (also for a repeatedly poor Buick transmission and for a -shudder- Vega).
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload

Well, first off I agree that it sucks that GM won't honor the warranty at any dealership. It should not matter who does the work, the problem was legitimately diagnosed, and in fact the repair did fix the problem. It's too bad you didn't have the problems on the way back home as well, and a code logged in the car. The local dealer could then have "diagnosed" it again, and all would have been well.
That said, though I'm in no way defending GM in this decision, but that's one of the reasons that I buy locally. Although warranties are supposed to be honored at any GM dealership, there's just no substitute for that local relationship.
--

-Mike-
snipped-for-privacy@alltel.net
  Click to see the full signature.
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload
Mike Marlow wrote:

If in fact the dealer that did the original diagnosis actually found a code, it should still have been there, unless they were stupid enough to clear the code. That would have saved the customer a lot of grief.

Any GM dealer will honor the warranty, that's not what this scenario is about. It's about the fact that some dealers have probably had a bad time with GM not paying for something, so I would imagine this dealer was a bit gunshy. This is definitely an American dealer problem, as this type of thing would not happen in our dealerships. We fix the problem, no matter what. The dealership that refused to do the work is only shooting themselves in the foot in the long term. As you can see from the responses here, nobody really cares what the dealerships problems are with GM, they just want their vehicle fixed at the nearest dealership...which is fair.
Ian
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload

I agree Ian - this is a GM problem, not a dealership problem. Can't expect dealerships to repeatedly do work that GM does not reimburse them for. That's what I was trying to say in my original comments. There was a day when this was not the case.
--

-Mike-
snipped-for-privacy@alltel.net
  Click to see the full signature.
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload
Mike Marlow wrote:

Perhaps there are bigger problems between GM USA and their dealer networks. I do know that up here in Canada, there seems to be a better working relationship between the District Service Manager's and the dealers. Everyone seems to want to make sure the customer is looked after (within reason).
Believe me, we deal with totally "unreasonable" customers on a daily basis. People way off warranty telling us what systems on their vehicle should last forever! And I'd say that we give away freebies to most of them.
We are one of the largest dealerships in Calgary, we are right downtown, Calgary has probably one of the fastest growing economies in North America....so we deal with a lot of "rich" people. Gotta keep em happy!
So far, I've seen only the usual cyclical downturns in work thru the shop due to time of year, weather...etc. We certainly are doing far less work on items like intake gaskets...and other problem areas that were so prevelant a couple of years ago. The newer engines are proving to be simply bulletproof when it comes to reliability issues.
Even the original poster's choice of car is fairly reasonable. The Cobalt is a good little car. We do not see them in the dealerships for much work at all. The transmission is a proven design now, I talk with the transmission guys in the shop, and they say they rarely work on them. The Ecotec engine has proven to be a superb little engine so far, not as smooth sounding as an import engine, but very reliable. Other then those two items, what's left on the car? Suspension and brakes, both seem to be well engineered (so far), and interior fit and finish (never has been GM's strong suit in small cars).
Having said all that, my wife and I are probably going to buy a Honda CRV sometime this year. Heh heh! But I'd recommend the Cobalt to someone wanting a small cheap car.
Ian
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload
Sorry I don't have gobs of time to read every post in this topic, but from your original post, it seems like you may not have made a big enough stink of it? I'm sure you could have talked to a few more folks up the customer service chain of either GM itself or individual GM dealerships to get the second dealership to obtain a faxed diagnosis invoice from the dealerhsip nearest your vacation home, which could then be used to justify the repair at the dealership nearest your regular house. Did you try a different Chevy dealership near your regular house? Reason why I ask all of this is that some people just give up after initially being told no.
-
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload

When I had a problem with a GM warranty issue, I wrote the zone office listed in the owner manual. They said I should buy a new car. I did, a Hyundai Sonata.
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload
wrote in message

I bought my wife a brand new Sterling Silver Hyundai Elantra for Christmas. What a GREAT car.Tried out the Chevy Cobalt but just didn't like it at all. Tried out a Camry too,nice car but over priced.My dad has had problems with GM on a few issues with his Jimmy as well. Besides with the Elantra I got the 5 yr. 60,000 mile bumper to bumper warranty/ 10 year 100,000 mile powertrain warranty and since they had a 1000 dollar rebate on '06s I bought the extended warranty for 1500 dollars which means I have a 10 year 100,000 mile bumper to bumper warranty and roadside assistance including a loaner car as well as motel and food if away from home.. Thats what I call standing behind your product. Still got my 95 Silverado Z71 ext. cab though.

Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload
wrote in message

Last issue of Car and Driver calls the Hyundai Elantra more Camry then the Camry.
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload

Saw yesterday that Hyundai has problems as well. They apparently have a good product now, but have used a lot of resources getting there.
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload
Thank You all for your input. I will be calling GM's customer service line once more to see if they will compensate us for our problems. I doubt it but they did tell me to call back when the situation was resolved, so I will. If I don't get any satisfaction there I will be filing a complaint with the Better Business Burea's Auto Line. Truthfully, I don't expect much there either but I want this registered in case we have the problem again.
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload
Sue, There is also a website called www.ripoffs.com or similar. You might want to register your case there where a lot of people can see it. The BBB is incredibly impotent in cases like this.

Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload
snipped-for-privacy@nospam.nix wrote:

www.ripoffreport.com
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload

Related Threads

    Motorsforum.com is a website by car enthusiasts for car enthusiasts. It is not affiliated with any of the car or spare part manufacturers or car dealers discussed here. All logos and trade names are the property of their respective owners.