Toyota service recall

Toyota to issue a limited service recall for an oil leak in a hose that will damage the engine 933,000 toyotas wonder how the gm detractors in this group will spin it as gms fault and the
toyota group will say its good and proactive by toyota or other manf. have done it, or its driver fault.
its all part of the quality one manf. is no better than the other
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GM has its own cross to bear, for shitty products, shitty service, and shitty customer relations. Toyota may fall into the same trap. We'll wait, cautiously, and see.
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On Mon, 01 Mar 2010 17:27:44 -0600, hls wrote:

*May* ?
They are, and falling hard! In an effort to become #1 in the world, they have forgotten a lot of what made their customers loyal in the first place. Have you called "Customer Care" recently? Amazing what a difference 10 years can make. When I would call about my Corolla they could tell me almost anything. Now, it's "What's a GTS? No, I don;t know anything about that." Granted, last time I called the car was 18 years old, but prior calls to Customer service yielded far better results.
Also, their lack of willingness to help with customer concerns is apparent as well.
Their quality is getting worse, customer service is getting worse, dealer's attention to customers is getting worse (I heard a salesman when I was working for a dealer tell a customer a total lie about the car; it trned out the customer knew more about the car than the salesman. That didn't happen in the 'old days'.) No, the dealer issue is because the Big Guys found a Toyota dealership was about as good as printing your own money, and bought the dealerships they wouldn't have touched 40 years ago for Stupid Money; the families that knew the business and owned the dealerships for generations in some cases laughed all the way to the bank. I bought my Scion from an "old School" dealer, but still the salespeople were slick and the dealership overly polished.
Too much has gone into perceptions and has gone away from the experience.
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Yes, I have talked to the Toyota people lately, and they have given me the information I needed quickly and without prevarication.
The cars, and you know we have two of them, have performed perfectly.
We will see.
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Looks like Toyota is turning the tide and using the recalls as an opportunity to strengthen their ties with their customers.
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On Mon, 01 Mar 2010 20:29:55 -0600, hls wrote:

Customer Care is not as knowledgable as they used to be, I can tell you that.
They used to have some real tech-savvy people there. Now they are just plain old Customer Service reps reading from scripts.
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On 3/1/2010 11:30 PM, Hachiroku ハチロク wrote:

They've sold their souls for the bottom line. Plain as day to anyone awake. The astute will move on. http://www.hyundaiusa.com/index.aspx makes some decent deals but like Toyota, it won't be forever.
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On Tue, 02 Mar 2010 17:00:50 -0500, FridoLay wrote:

I like this:
http://www.hyundaiusa.com/genesis-coupe /
360Z Performance at a Buick price!
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Hachiroku ハチロク wrote:

N I C E :-)
--
Civis Romanus Sum

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On Tue, 02 Mar 2010 18:25:13 -0500, Jim Higgins wrote:

But the Tiburon is gone. At first I thought they were weird looking, but the looks have grown on me.
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Bought my second Hyundai a few months ago. My Sonata was the most reliable car I've ever owned. I hope they can keep it up.
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I'm yet to find any fault with it.
--
Clive


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On 01/03/2010 4:27 PM, hls wrote:

But Toyota still has one HUGE advantage.
They are not sucking money from my pocket via taxation for dysfunctional corporations and Obama maxism.
And I don't buy this all of a sudden Congress-GM-NHTSA team is just discovering anything with Toyota, their own data shows Toyota 3 times better than GM. Yet they make a big deal?
Even if Congress-GM-NHTSA team corrupting is right, one had better ask why NHTSA was so internally corrupt for so long. Right now Obama, congress, GM are so desperate to set off for a good Volt show, I wouldn't put anything past them at all.
--
Socialists panic at anything, they have nothing else in their minds.

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My major maintenance headache with Toyota and my 2004 Sienna, bought in Sept 03, is oil changes, oil changes, oil changes. Not even a wiper blade to change yet. I might have to change out the battery before next winter when it will be seven years old. I don't know, but these Toyota's are veeeerrrrrrrrry boring. But I'm deliriously happy about it.
--


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dbu'' wrote:

Boring is good.
--
Civis Romanus Sum

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OK, but I can tell you pretty much the same story about Fords, Nissans, and Hondas my family has owned. Well, except I do tend to change wiper blades yearly. The only two bad cars I've owned in the last 25 years were a Toyota and a Saturn, and the Saturn was fine till my son turned 16 and started driving it (but after that...well it wasn't pretty).
Ed
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