Actually, 80Knight's attitude has nothing to do with why GM is where they
are. He's not hiding from the truth about GM, he's only saying that if you
get so much joy out of Toyota news and Honda news, etc. then take it to
those newsgroups. It does not affect anything to post that crap here.
So - posting a bunch of GM bashing for no other reason than to do exactly
that, serves some more noble purpose?
There - it didn't take long to turn this into a personal attack simply
because a fellow posted his own opinion which happened to be contrary to
yours. 80Knight is right - fellows like you only post your stuff to stir up
That is true...80 Knights attitude has nothing to do with GM's
situation. Read my post though, the context was the attitude, not the
person providing the example of the attitude. The reality is if a
company has the attitude of telling their customers "if you don't like
it leave", most will accommodate the request and leave. Few of us stay
being treated that way...but some of us are hanging on for dear life!
For the record, I've never owned a vehicle made by any company other
than GM, Ford or Chrysler. I've never directly owned stock in any other
car company other than GM. I come from several generations of nearly
exclusive GM owners on both sides of the family. There certainly is no
joy to be found in the current reality.
Do you disagree that this would be the result if the attitude to the
customer is "like it or leave it"?
No, just an observation of the attitude that it mirrored a real
experience dealing with GM customer service in the past. Nothing personal.
Bottom line...positive change almost never happens unless things get
stirred up. It's always been that way and it always well be. Companies
I know do indeed keep a pulse on what the public is saying...from many
sources, including newsgroups.
For what it's worth, I believe GM makes some of the best vehicles
around. The charge that their product is inferior just ain't so in my
book. The problem, from my anecdotal experience, is not with the
product but it is how the owner is treated in resolving issues and such
after the sale (compared with competitors I've also dealt with).
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