Check this out.
I leased a 2004 Pontiac GTO. At the GM car dealer I bought GM gap
insurance, and was told that GAP insurance would make sure that I
didn't owe any money on the car if it was totalled. Well, guess what?
The car was totalled, and GM GAP insurance through GMAC on a GM Car was
NOT enough to pay the lease, so pretty much I get stiffed with a giant
bill while I'm trying to make a payment on a car that replaced. Keep
in mind that the whole GAP process is completely unaccountable and
outsourced to India. There's no tracking, no confirmation, nothing.
There's no one to talk to there about WHY this took place. The only
answers I could get were bureacratic nonsense and shuffling from one
number to another. What's up with that? I tried to talk through with
this to GM, and, all they did was run me around from one department to
another, but at the end of the day, they basically broke their word on
the GAP coverage, and left me with a giant bill.
GMAC already has the WORST customer service simply by virtue of it not
having a web based payment system, and, they lied to me. I'll never
buy another GM car again, or at least not finance through them, simply
because they lied to me about what GAP was about, they shuffled me
around endlessly, and then still stuck me with a giant bill at the end
of the day.
I hope everyone at GMAC rots in h-ll.