I took my 2001 Acura EL 1.7 in for regular service (odometer 109,335 Km) and
noted that I was hearing a clunking sound from the left-front when going
over small bumps. After the service, I was informed that I had a strut that
was leaking badly and that it would need replacing, but that I should really
replace both (~ $750 CDN).
1. Should a strut need replacing after just over 100,000 Km?
2. Is this normal or a known issue with the Acura EL / Honda Civic?
3. Is this component covered under the 5 year - 100,000 Km warranty?
4. Should this problem have been discovered during the last maintenance
(96,000 Km includes inspecting suspension) while still under warranty?
5. Should I replace both?
6. Should I have to pay for this, or ask that the dealer cover it under
Any other advice would appreciated. Thanks.
Not normally, no. Unless it's got damaged in some way. Have you got a
second opinion from another garage? If you in fact have one "leaking", you
don't necessarily need OEM strut inserts. There are plenty of good
aftermarket ones out there.
Not to my knowledge. But did you ask if there are any TSBs outstanding for
Read the warranty papers. That's why they were supplied to you by Honda.
If it actually existed at that time, yes.
Get a second opinion.
Be nice, but firm. Losing your temper or making take-it-or-leave-it demands
will get you nowhere. Get your facts straight on the warranty first, then
dig up the original bill-of-sale so you know the day the car was sold. The
countdown starts then.
If you're owed something according to the warranty but the dealer won't
help, call Honda Canada at 1-888-922-8729.
No, I haven't gone anywhere else yet. Not sure where to go actually. First
to come to mind would be Midas, but I have no idea if they are good or bad.
The service guy said he checked for after-market parts, but that they would
only be $20 cheaper.
I didn't asked, but tried to check for TSBs online. Problem is that the EL
is apparently a "Canada only" model, so the US sites don't list it as a
Struts weren't mentioned, so I'm not sure if they fall under major component
or not. If I knew for sure that they were, then I could make a case for
covering them under goodwill.
Hmmm. I wonder. If I were you, I'd start phoning around. NAPA, CarQuest,
etc. I've found most aftermarket to be much cheaper than OEM. Then again,
if not defective or abused, Honda OEM shocks last pretty much forever, so I
would spend the cash for OEM, knowing I'd likely never have to touch them
The only sure source for TSBs is your local dealer. And the only way they
can look up TSBs for you is with these two things:
1) Your symptom (And the keywords you use to describe it are critical!
2) Your VIN.
They cannot narrow down the search any other way. This is why they don't
check when you bring your car in, since they need a problem to search for
in the first place.
Were suspension components mentioned? Or were strut inserts (shocks)
included in a list of exclusions?
You could try calling Honda Canada. The dealer is just a franchise. They
are not Honda. If you call Honda, don't tell them anything about the
problems, just tell them you've lost your warranty papers and need to know
if shocks are included in the factory warranty. They may tell you you have
to talk to your dealer anyway, but it's worth a try.
Quite a reasonable service life, perhaps a bit in the short side of the bell
curve, but it happens. Look into KYB GR2 or even Koni. And yes, you should
be prepared to replace both, as you'll likley notice a difference between
the good old and new strut.
Motorsforum.com is a website by car enthusiasts for car enthusiasts. It is not affiliated with any of the car or spare part manufacturers or car dealers discussed here.
All logos and trade names are the property of their respective owners.