You're probably right that I should ignore the guy Eric, but he has no such legitimate complaint. Sure, block heaters are normal *optional* equipment up there, but he purchased the car. It *is* an optional piece of equipment. He should have made sure he was ordering it. Wouldn't you make sure you were getting AC or a CD changer or some other piece of equipment? Frankly, a 2.5 hour wait is not an abuse of an individual. That's pretty good time all things considered. It's not the salesmen's jobs to run people around. Especially for such a short repair.
Geeze - ours has treated us great. We've been in for a bit of warranty work and I let them do some other non-warranty stuff after negotiating a rate that was only slightly higher than it would have cost me to do the work at home. Fast service, good service, what more could one ask for?
You haven't read too many of my posts have you Eric? Why do I get tired of the complaining like this guy did? Because of exactly what you said - they come here to complain. Lots of us here are willing to offer advice from experience working on lots of cars over lots of years. Those that want to come here to bitch... well... screw them. They can just as well listen to my bitching. There - good enough? Now take your own advice - plonk me and STFU.