Sorry this is long. Well it seems it is never final with this dealer. Friday afternoon my wifes car was ready. The entire week was one excuse after another. The parts were in Monday, car will be done Tuesday. Tuesday was too hot. It was around 90 degrees. When I called Wednesday I was told by someone else that the part just came in. Car should be ready thursday. Theursday was told the car was done, BUT they were waiting for someone specific to road test it. Thursday night was told to come get it Friday morning. We told them to wait until after work Friday. My wife picked it up Friday after work. The paperwork says they replaced master cylinder and proportioning valves...road tested 35 miles. The brakes are as low as they were the day we brought them in. They do seem to stop in the same relative position each time you step on the brakes..which is a slight improvement...but they are so low it's not funny...and even though I realize that this years car has relatively low brakes...this is too low. Basically the pedal has to be pumped up when you first start the car, then it is semi OK for awhile. I will not be going back to this dealer for service which is lousy because they are the most convenient. I want to drive the car again...but I am leaning towards complaining to the company. I am just not happy. This is obviously a really bad service department. Why? Becuase when i first brought the car in they returned it saying it was fine, but i could use rear brake pads...which they were willing to replace for $275. i declined and did them myself....but they still had 50% life even though they told me 15%...so I wasted $40 and my labor. The brakes were the same and i wrote a letter to service telling them so. They said to bring the car back in. I bring it back in and then they tell me it needs a master cylinder and the car is unsafe to drive (as they say in their new commercial...DUH!). At least two weeks to get the part..I think more, I've lost track of the days)...and the car still feels the same. I am going to complain for sure, I may also bring it to my regular mechanic and pay him to check it out. I want an honest expert opinion. If I'm caray, then so be it...but those brakes are much lower than they used to be. My wife and son both agree..so I guess the whole family is nuts! Hyundaitech...I appreciate all your help and info around here...what do you suggest I do next? (And yes, I want to hear all you other great folks opinios too!)
- posted
16 years ago