1. Have you ever heard of hydraulic struts faiing merely after being
lowered off a lift?
Nope, never. I suppose it's possible, though. When raising the car, the
struts go to full extension. If they stick there, or for some other
reason start sticking because they were fully extended, it might occur.
2. Do struts typically fail after only 30K miles?
3. What responsibility does a dealer have releasing a car that is unsafe
to drive to a customer?
If they knew about it and didn't advise you, then they can be held
responsible for any damages you incur.
4. Am I being setup to be ripped off?
Hard to say. Go to each corner of the car and bounce it. It should
bounce once or twice and stop. If it doesn't bounce at all, the strut or
shock is stuck. If it continues bouncing after three bounces, the strut
or shock is worn.
I'd also be interested in exactly what services were performed in the 30k.
One of my first thoughts, too, was overinflated tires.
"Called HyundaiUSA to file a complaint. That was wasted effort as while
HyundaiUSA will record the complaint, they do not take any action or
intervene in any way. Apparently dealerships are individually owned and
HyundaiUSA does not intercede on customer's behalf's. HyundaiUSA's
recommendation was to call a lawyer... Apparently HyundaiUSA isn't
particularly interested in the quality of their customer's experience."
Actually, Hyundai is genuinely interested in your experience. The fact
that you've called means they've opened a case about it and that case will
show up to your dealer and their factory rep. The dealer is required to
follow up and report any action taken to resolve the issue.
Hyundai's ability to assist, however, is limited to authorizing warranty
repairs and intervening when the dealer fails to honor their franchise
agreement. Factory reps have other tools with which they can incentive a
dealer to act, but this is more along the lines of "you scratch my back,"
or "if you don't, then I'll...."
There's a reason those struts were not in stock. It's because they're
almost never replaced. Seriously. Unless you're in an area where the
roads are in terrible shape, struts are among the most reliable components
of Hyundai vehicles. I suspect that the service manager (or dealer owner)
is simply appeasing you when they say there's no excuse. Actually, there
is. They don't sell enough of them to make an investment in having them
in stock worthwhile. Of course, they could have ordered them and had them
available *before* you arrived.
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