Re: My Genesis is an electrical nightmare!

I have a leased 2011 Sonata that also has electrical problems,
although right now, the problem is limited to the driver's power
window.  But the problem is also intermittent, like yours, and the
dealer can't duplicate it.

Call Hyundai at the 800 number on the webpage and open a complaint and
get a case number.  By law, you can ask to have the car replaced after
several (in most states, four) unsuccessful attempts to provide
warranty service.  Tell the dealer that you are going to pursue your
options under Florida's lemon law.  Tell the dealer to call Hyundai's
California office and ask them for help in solving the problem.
DOCUMENT EVERYTHING.

Here's the link to information about Florida's lemon law:
http://www.myfloridalegal.com/lemonlaw

Good luck.

Car ( and I suspect Real Estate types) dealerships do seem to attract a
certain personality dont they?. My local dealer is still p......d off I wont
let him pour a $10 can of injector cleaner into the cars tank and charge  a
service fee of $80!.

I was at my dealer's service department a few years ago.  Talking to a
woman in the waiting room, she said she really liked the car, but the
upkeep was expensive and she'd not buy another.  Turns out, she was
following the dealers recommendations, not the owners manual.  

I told her to read the manual and follow it.  The dealer offered a
"service menu" with prices.  If I followed it, I'd have given him
about $1000 a year for all the service checks, fuel injector service
($129), etc.  

I avoid dealer service and the hard sell they give you.  If it is a
warranty issue, OK, for regular maintenance, no way.

On Tue, 3 Jan 2012 20:12:36 -0500, "Charles"


Tough one. I'd keep good records of when the problem happened, when
you went to the dealer, and circumstances that may be a factor, such
as rain, high or low temperatures.

I'd escalate from the dealership to the regional office.  

The dealer cannot fix something that is working when you go to him.
After repeated instances though, he should be at least trying to find
the problem and perhaps swapping out a few suspect parts until the
problem goes away.  

New cars are harder to trace than the older models. No longer does a
switch turn of a light.  Today, the switch sends a signal to a
computer and asks the computer to turn the light on.  The computer in
turn addresses a relay that sends power to the light.  

In the case of brake lights, I'd replace something, perhaps the switch
activated by the pedal, just to try to minimize a safety risk.  Since
you don't see the lights when they come on, it is difficult to say how
often it really happens.  Maybe you can see the reflection of the
middle light.  

Shame you're having problems.

Took my 2011 Sonata (which I love and have had _no_ problems with) for
an oil change in today and was looking at the Genesis's.

Sweeeeeet lookin vehicle

On Thu, 5 Jan 2012 19:21:30 -0500, "Charles"




Yes, it is very likely the cause.  Considering all the problems, if I
was the dealer, I'd replace it just to make a customer happy.  

Like somebody mentioned, Dealers wont replace anything that hasnt failed.On
one of my V6 Sonatas all the plug leads failed, one after the other about 2
months apart from each other.  Dealer preferred to strip off the inlet
manifold each time a rear lead  failed with all its hardware than replace
all 3 rear  leads that probably cost him a few 10,s of dollars. I did get a
free CD though ( when I bought the car)  extolling the excellence of factory
service!!!!!!!!!!!!!.

On Wed, 11 Jan 2012 18:01:50 -0500, "Charles"


Good luck with the Lemon Law. I hope you got documentation every time
you took your car back there. I know they never gave me anything when
they had to swap out a radio 3 times to get the Blue Tooth to work.
They just worked on it and never wrote anything up.

On Wed, 18 Jan 2012 18:35:41 -0500, "Charles"


What makes the key special?  Does it have security features?

My Sonata key can be cut by any key shop as it is a plain blank.  I've
heard of some keys costing up to $100 because of chips and stuff.  

As for the service rep, you described about 95% of them.  I never use
the dealer for normal service.

Unless the dealership is doing some shady stuff, this is not correct.
The dealership is required by law in most states to keep all repair
orders on file for a certain period of time.  What is correct is that
there's no set number of reports of a problem that makes it an actual
problem.

What happens when you report a problem the dealership cannot
duplicated will vary widely based on the circumstances of the issue as
well as the dealership policy.  Let's presume for a moment that the
dealership believes you're having the issues you say you're having.
If I were the technician there, here'd be my take on the problems:
-- for the seat, I'd suspect the limit switch and request permission
to replace it.
-- for the audio head rebooting, I'd suspect the head unit.  I'd first
check connections at the rear of the head unit, and if okay, request
permission to replace the head unit.
-- for the bluetooth, I'd want to see the problem and do some
investigating using your phone.  Due to the number of potential
issues, none of which is particularly more likely than the others, I
wouldn't be likely to recommend an action unless I could at least
duplicate the issue.

Some dealers won't grant permission to try the recommended repairs.
This could be because of their own policies or because of Hyundai's
lack of willingness to stand behind or authorize such attempts.  And
without duplicating the issue I can't prove anything is causing the
problem.  At my place of employment, I'd likely be given permission to
replace the limit switch.  Hard to say about the radio head unit as
that's expensive.  Management would likely want an authorization from
Hyundai before trying that.  They'd want some sort of guarantee
Hyundai's not going to ask for a refund of the repair bill if the car
is still not fixed.  If the head unit were replaced, that would allow
us to learn whether the bluetooth problem was with the head unit.  If
it's fixed, then your problem is gone.  If not, the problem is with
your phone, its compatibility, or its settings, as your phone and the
radio head unit are the only items in the system necessary for a
bluetooth connection.